Network Operations, AVP

Manage Global FIX Network Services

Manage the business side of a growing global FIX Network Services Team supporting and enhancing our clients' operational use of the Charles River Network ("CRN") for electronic trading. The role requires strong management, communication, and leadership skills as well as active client issue management, client relations, intra- and interdepartmental collaboration, and staff hiring / development.

Identify opportunities to improve the service and delivery model and work with staff, peers, and management to improve and enhance the Charles River FIX Network services

Support and facilitate business objectives for the purpose of meeting Charles River FIX Network's revenue growth goals

Act as an Escalation point for the FIX Account Management Team members on client and / or internal FIX-related operational / business issues

Provide strong Customer Service for global Buyside and Sellside customers through the development and execution of sound policies and procedures

Serve as key contact for outside vendor(s) relevant to FIX network; work with vendors as partners to deliver a tightly integrated, seamless service to Charles River FIX Network clients. Support Client Services for strong customer retention

Partner with the regional FIX technical teams to ensure minimal disruptions to FIX network connectivity and strong customer relations

Collaborate with multiple internal departments on all FIX-related projects and services

Hire, train, develop (mentor) staff; provide day-to-day performance management and support for subordinates

Perform formal and informal performance reviews

Responsible for overseeing staff in performing accurate, complete, and timely integration of CRN monthly invoicing as well as reconciliation of vendor invoices and performance targets

Salary Range : $100,000 - $160,000 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.