Claims Support Associate

Job Description

Job Description

What we do

High Definition Vehicle Insurance (HDVI) : Technology meets Insurance. HDVI brings telematics, software and data together with commercial trucking insurance, taking transportation insurance and fleet risk management to the next level. Our platform arms fleets with an end-to-end solution that empowers them to save money, mitigate risk, and increase operational efficiencies. Our customers are small to midsize truck fleet operators who benefit from dynamic and transparent pricing – automatically reducing their premiums for safer driving. Leveraging a best-in-class partner ecosystem, HDVI combines magnitude and stability with innovation to revolutionize the commercial trucking insurance space.

Why work here

HDVI is building the industry defining commercial auto insurance company for the next 100 years. The $50 billion commercial auto industry hasn’t seen real innovation for decades and is broken in a number of ways, creating a significant opportunity for HDVI. HDVI is co-founded by a former Esurance co-founder, and has a senior management team with experience building innovative insurance and logistics companies from zero to $1B+ enterprises, and deep expertise in trucking insurance. HDVI is well-funded by leading logistics and mobility-focused venture capital firms and strategic investors including Munich Re, Daimler Trucks and Qualcomm. The HDVI Team is values-driven, data-driven, ambitious, and collaboratively minded with a diverse background of experiences and skills in the insurance and logistics industries. We like challenges and building solutions that improve the quality of life for our customers. We offer generous benefits, including employee stock options, health, dental, vision, 401k, flexible work environment, and unlimited PTO.

About the Role

The Claims Support Associate plays a key role in supporting HDVI’s internal claims team by accurately entering all required information into Snapsheet to complete First Notice of Loss (FNOL) reports. This role serves as a first point of contact by handling inbound calls from Fleets, Agents, Claimant Carriers, and Claimants. The ideal candidate will bring prior P&C insurance experience, preferably as a FNOL Coordinator or Claims Adjuster.

What You'll Do

• Provide First Notice of Loss (FNOL) support by entering new loss report information and assigning / reassigning claims to adjusters based on assignment rules
• Retrieve and analyze telematics data related to crash notifications
• Support the collection of telematics data from the fleet system and ensure proper documentation of the claim file, including video and telematics records
• Monitor crash alert portal during overnight hours, validate alerts, and initiate claim setup for confirmed policy-related incidents
• Assure the prompt reporting and inputting of Claims electronic data
• Assist with subrogation and salvage processes, including gathering documentation, tracking recoveries, and coordinating with internal and external partners to ensure timely resolution
• Recording claim recoveries in the system
• Indexing incoming e-mail and tasking to the claims Examiner via the computer system
• Assign work and distribute tasks across the Claims Team
• Process incoming emails and accurately create or update claim files based on the incoming information
• Transmit claims documents, form letters, and other administrative documentation to the appropriate parties
• Respond to claim inquiries from Policyholders, Claimants, Claimant Carriers, and Agents in a timely manner
• Be adaptable to various business demands and willing to assist with special claims projects, activities, and ad hoc reporting, as required
• Electronically file claim documentation and police report information within HDVI’s claims system
• Assist with the development of HDVI’s internal claims Best Practices
• Communicate clearly with internal and external stakeholders and with business partners

What You Have

Preferred Skills

Benefits

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.