Paychex is hiring : User Experience Researcher I in Webster

Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture.

Overview At Paychex, a UX Researcher I's primary responsibility is to conduct usability studies and generate transformational insights that influence UX design. In this role, you will cultivate partnerships with Product Owners and UX Designers, and provide ongoing feedback to user-driven design solutions that achieve project goals. You inspire insight-driven improvements at all stages of product development by collaborating with cross-functional teams and delivering oral, written, and visual presentations.

Responsibilities Partner with UX Designers and Product Managers to choose appropriate research method(s) in a fast-paced, rapidly changing environment; collaborate with Product Managers to incorporate complex technical and business requirements into research plans

Plan and implement usability studies. Includes proficiency in developing a research plan, screening and recruiting participants, facilitating sessions, analyzing results, and communicating results and recommendations.

Implement additional UX Research activities as needed, including surveys, focus groups, ethnographic studies / contextual inquiries, interviews, and usage analytics.

Stay current with new research or testing methods; willing to innovate and try new methods

Other duties as assigned to support the general purpose of the user experience function

Qualifications Bachelor's Degree in Cognitive Science, Computer Science, Human Computer Interaction (HCI), Experimental Psychology, Anthropology, Information Science - Required

1 year of experience in applied research setting, or the equivalent combination of education and experience; expert in all aspects of Usability including usability testing, surveys, interviews, workshops, heuristic evaluations, contextual inquiry, personas, use-cases, site mapping, process flows, etc.

Compensation In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $78,300 - $123,100. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and / or experience which may result in total compensation outside of this range.

Live the Paychex Values Act with uncompromising integrity.

Provide outstanding service and build trusted relationships.

Drive innovation in our products and services and continually improve our processes.

Work in partnership and support each other.

Be personally accountable and deliver on commitments.

Treat each other with respect and dignity.

What's in it for you? We value your well-being : We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.

We value your time : From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.

We value your development : Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.

We value your perspective : Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.

We value our communities : We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Not sure if you meet every requirement? At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.

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