Call Center Representative (Enrollment)
nTech Solutions, Inc.Washington, DC, USjob_description.job_card.variable_hours_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionAs a Contact Center Representative, you will be a critical part of the Enrollment Business Area during our busiest season. Your primary responsibility is to provide exceptional service to our members by handling a high volume of inbound calls in a fast-paced, virtual environment. You will… Professionally manage back-to-back inbound calls while navigating multiple computer systems to assist members. Perform tasks and resolve inquiries during calls, ensuring a high standard of customer care. Maintain productivity and performance standards in a remote work setting. Actively engage in virtual training sessions and team meetings, maintaining a professional and distraction-free on-camera presence.
Terms of Employment
- Contract, 3 Months (December 1, 2025 – late February, 2026)Possible Extension
- This position is fully remote.
- Work Schedule : This is a full-time, Monday-Friday position with no weekend work required. Following a mandatory training period, shifts will have staggered start times, generally between 8 : 00 AM and 9 : 30 AM ET, to provide coverage until 6 : 30 PM ET.
- Training : A mandatory, two-week paid virtual training program begins on Monday, December 1. Training hours are strictly 8 : 00 AM to 4 : 30 PM ET.
- Full attendance and active participation are required; no absences are permitted during this period.
- Onboarding : You must be available to attend a mandatory, in-person orientation and equipment pickup day on Tuesday, November 25, in downtown Washington, D.C. You will be responsible for your own transportation and any associated costs to bring the equipment home.
Overview & Responsibilities
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Call Center Representative • Washington, DC, US