Director Strategic Partnerships

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm's business : risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs.

We're proud to be recognized-again! For the fourth year in a row, we've been certified by Great Place to Work®, and for the third consecutive year, we've earned a spot on Fortune's Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive.

Watch this short video for a brief introduction to Paradigm.

We are seeking a full-time, remote Director of Strategic Partnerships. The Director of Strategic Partnerships is responsible for leading and managing complex, high value relationships and driving strategic growth. You will develop and execute collaborative business partnerships between clients and Paradigm, ensuring exceptional service across multiple product lines. Success in this role requires deep expertise in the Workers' Compensation industry, strong analytical and communication skills and the ability to influence stakeholders. You will also oversee the creation and delivery of performance analytics to clients.

RESPONSIBILITIES :

• Serve as the primary contact for all assigned accounts and provide thorough and professional account services. Act as a liaison for internal and external communications with clients on day-to-day questions.
• Build and maintain strong relationships across client organizations, particularly with senior claims, product, divisional managers, and contacts who have influence or authority over purchasing decisions
• Collaborate and contribute to projects associated with clients, including but not limited to management of internal and external communications, stewardship support and other customer maintenance urgencies.
• Collaborate with our clients to establish goals, monitor performance and identify overall trends.
• Collaborate with the Analytics team to develop, create and maintain internal and external reporting metrics.
• Set up account strategy meetings with manager and other key stakeholders that will increase the success of account retention and expansion
• Maintain a strong understanding of customers' initiatives, in order to keep strategic focus in line with those goals.
• Monitor competitive landscape and its impact on assigned accounts.
• Achieve superior customer satisfaction through the scheduling of quarterly, bi-annual, or annual stewardship meetings based on each account.
• Meet annual revenue plan goals, develop, maintain and expand revenue and product offerings for assigned accounts.
• Provide written reports and documentation to support time management and recordkeeping.
• Understand and comply with all HIPAA and SOC2 requirements necessary in working with designated PHI.
• Support others within the organization as necessary to increase overall revenue.
• Other duties as identified.

QUALIFICATIONS :

Paradigm Benefits :

Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We're striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work.

Paradigm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact Leave Management at leave.management@paradigmcorp.com.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.