UX / UI Subject Matter Expert (Remote) Job at GovCIO in Salem

Overview

GovCIO is seeking a User Experience / User Interface (UX / UI) Subject Matter Expert. The ideal candidate will thrive in a fast-paced, highly visible team focused on forward-learning solutions. The ideal candidate will have demonstrated experience documenting business processes and persona to be converted to automated technology solutions. This customer-facing role will ensure customer satisfaction. This position will be fully remote within the United States.

Responsibilities

• Lead UX strategy and design efforts across federal digital platforms.
• Conduct user research, usability testing, and stakeholder interviews to inform design decisions.
• Develop wireframes, prototypes, and user flows to visualize and iterate on design concepts. Use tools like Figma, Adobe XD, Axure, or Sketch to create low- and high-fidelity designs.
• Ensure compliance with federal accessibility standards (Section 508, WCAG).
• Collaborate with developers, product managers, and federal stakeholders to align design with technical and mission requirements.
• Provide expert guidance on UX best practices and human-centered design methodologies.
• User Research & Analysis : Conduct interviews, surveys, and usability testing with federal stakeholders and end users.
• Interaction Design : Design intuitive workflows and user interactions for complex systems.
• Visual Design : Apply design principles to create clean, accessible, and visually appealing interfaces.
• Information Architecture : Structure content and navigation to support user goals and federal mission objectives.
• Accessibility Compliance : Deep knowledge of Section 508, WCAG 2.1, and inclusive design practices.
• S. Web Design System (USWDS) : Experience implementing USWDS components and guidelines.
• Human-Centered Design (HCD) : Familiarity with HCD processes as promoted by agencies like GSA and 18F.
• Security Awareness : Understanding of secure design principles and working within FedRAMP environments.
• Documentation & Reporting : Create design documentation that meets federal standards and audit requirements.
• Navigate ServiceNow and create manual test scripts or user guides.
• Front-End Development Knowledge : HTML, CSS, JavaScript (not necessarily coding but understanding implementation).
• Agile / Scrum Methodologies : Work in iterative development cycles with cross-functional teams.
• Communicate effectively with federal clients, developers, and program managers.
• Navigate legacy systems and complex user needs to deliver modern solutions.

Qualifications

Required Skills and Experience

Clearance Required

Preferred Skills and Experience

Company Overview

GovCIO is a team of transformers—people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can’t do it alone. We need great people to help us do great things—for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect :

Employee Perks

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability / vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department / team performance, and market factors.

Posted Salary Range

USD $81,850.00 - USD $111,000.00 / Yr.

Location

US-Remote

ID

2025-6911

Category

Information Technology

Position Type

Full-Time

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