Customer RevOps Manager

Job Description

Job Description

Magnify.io is an AI-powered post-sales customer-success orchestration platform. We help software companies turn customer success into a true growth engine by unifying data across CRMs, product analytics, and support systems, then surfacing intelligent insights and automation to drive expansion, retention, and customer delight.

As a Customer RevOps Manager, you’ll be responsible for ensuring new customers are set up for success by owning the end-to-end post-sales onboarding and revenue-operations alignment process. This role emphasizes RevOps expertise, data readiness, with some technical troubleshooting to power Magnify’s machine-learning forecasting. You’ll work closely with Customer Success, Engineering, and our ML team to confirm customers’ internal systems (Salesforce, HubSpot, Gainsight, NetSuite, and others) are accurately configured, data pipelines are clean, and the foundation is in place for intelligent automation and predictive insights.

This is a hybrid technical, operational, and customer-facing role that requires cross-functional coordination and a deep understanding of customer revenue workflows, SaaS metrics, and system integrations.

What You Will Do

• Lead Customer Onboarding : Drive discovery with customers’ RevOps / data teams from kickoff to full onboarding, ensuring a smooth handoff from Sales to Customer Success.
• Align Revenue Operations : Translate RevOps use cases into implementation plans, aligning Magnify to each customer’s revenue reporting logic, forecasting strategy, and segmentation rules.
• Configure & Troubleshoot Systems : Collaborate with backend developers to triage integration issues; read and interpret SQL queries to validate data and troubleshoot discrepancies.
• Consultative Sysadmin : Work with customer RevOps to troubleshoot GTM integrations and provide light CRM / CS admin support (Salesforce, HubSpot, Gainsight), configuring fields, metrics, and dashboards to ensure accurate data flows and reporting.
• Refine Processes : Continuously improve onboarding playbooks and implementation templates; share best practices with CS and Product teams.
• Customer Advocacy : Maintain a feedback loop with Product and Engineering to champion customer needs and improve implementation tools and workflows.

Who You Are

This role includes a full benefits package and a generous stock-option grant.

Magnify.io is an Equal Opportunity Employer and welcomes applicants from all backgrounds.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.