Receptionist / Front Desk

Overview

Location : Somerville

Work Days : M-F 8AM - 5 PM

Category : Clerical and Administrative Support

Department : Surgery Specialties

Job Type : Temporary

Work Shift : Day / Evening

Hours / Week : 40.00

Union Name : Non Union

Are you starting out in healthcare or looking for a career change? If you are looking to make a difference CHA's temporary staffing department may have a role for you. We offer flexible schedules, varied assignments, competitive pay, and health insurance. Come join an organization where your contribution is valued and continuous learning is part of your day.

Responsibilities

Performs a wide range of administrative and support functions for the department. Acts as the link between the health provider, the patient, and other Alliance departments, outside service agencies and consulting providers. Serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer service through clear communication.

Appointment Scheduling Component

• Follows CHA appointment scheduling policies and protocols
• Follows special scheduling guidelines such as scheduling for procedures
• Schedules new and follow-up appointments for patients within an appropriate time frame
• Collects complete appointment information to identify patient and reason for appointment
• Places reminder calls to patients as directed
• Notifies patients of schedule / appointment changes in a timely manner
• Supports team based care with asynchronous activities including responding to MyChart and in basket messages within scope
• Monitors EPIC staff message in-basket as well as CHA email
• Supports collection of medical records needed for new and established patient appointments

Registration / Reception Component

Telephone Reception Component

Medical Records Component

Quality / Care Team Responsibilities

General Responsibilities

Organizational Duties and Responsibilities

This job description describes the general nature and level of work performed and is not an exhaustive list of all responsibilities, duties and skills required.

Minimum Qualifications

Education / Training : High School Diploma; some college preferred

Licensure : N / A

Certifications : N / A

Linguistic Capabilities : Knowledge of a second language preferred

Work Experience : Preferably one-year experience, preferably in a medical setting

Skills

Physical Skills

Working Conditions And Physical Environment

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.

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