Customer Service Representative

Customer Service Representative

Lexington, KY

$20-25 / hr

3+ months

This position is eligible for medical, dental, vision, and 401(k).

Monday–Friday, 9 : 00 a.m.–6 : 00 p.m. Hybrid (onsite Monday / Tuesday / Thursday, remote Wednesday / Friday).

We are seeking a

Customer Support Specialist

to join a growing team. This role is focused on delivering excellent customer service by supporting clients, suppliers, and partners with inquiries, order updates, and platform navigation. The ideal candidate thrives in a fast-paced environment, adapts quickly to change, and is committed to ensuring an exceptional customer experience.

Key Responsibilities

Provide support to customers and partners through effective communication, troubleshooting, and relationship-building via phone, chat, and email

Research and resolve issues quickly and accurately, escalating when appropriate

Monitor and manage the support queue, ensuring accurate ticket documentation and timely responses

Provide proactive updates to customers and internal teams on ticket status and resolutions

Collect and communicate customer feedback to internal teams to drive product and process improvements

Consistently meet or exceed service level standards, including contact center metrics, NPS scores, quality assurance, and adherence to schedule

Identify and propose alternate solutions to mitigate risk while meeting customer needs

Proactively raise customer friction points and suggest improvements to enhance the overall experience

Contribute to team initiatives and organizational goals by supporting company culture and values

Engage in personal development by completing assigned training and following a growth plan to strengthen skills

Qualifications

1–3 years of customer service or client-facing experience, preferably in technology, manufacturing, or SaaS environments

Strong written and verbal communication skills with the ability to adapt to changing environments

Familiarity with ticketing or CRM systems (e.g., Zendesk, Salesforce, or similar preferred)

Ability to prioritize and manage multiple tasks in a fast-paced, evolving environment

Bachelor’s degree preferred but not required