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Product and Service Innovation Specialist
Product and Service Innovation SpecialistRedwood Credit Union • Napa, CA, US
Product and Service Innovation Specialist

Product and Service Innovation Specialist

Redwood Credit Union • Napa, CA, US
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Job Description

Job Description

Redwood Credit Union is seeking a forward-thinking Product & Service Innovation Specialist to help shape the future of Member experiences. In this dynamic role, you’ll dive deep into Member needs, market trends, and emerging technologies to uncover opportunities for meaningful product and service enhancements. If you thrive in collaborative environments, enjoy solving complex problems, and are driven by purpose, we invite you to join our mission to make a real difference in the lives of our Members and communities.

Key Responsibilities

Product Research and Analysis :

o Research consumer and Member financial needs, priorities, behaviors, frustrations, and pain points to develop actionable insights. Develop journey maps.

o Benchmark product and service offerings of direct competitors, credit unions, fintechs, and others.

o Analyze market and Member data, demographics, behaviors, and metrics.

o Assess current-state products and services to support processes and operations.

o Develop in-depth product knowledge and relationships in assigned product areas within Redwood Credit Union.

Solution Development :

o Facilitate internal meetings, workshops, and discussions to identify, craft, rework, socialize, and advance innovation opportunities.

o Define and recommend strategically differentiated solutions to bring new products or product enhancements to life.

o Partner with Compliance, Finance, IT, Member Experience, and lines of business to understand and address regulatory requirements, financial implications, technology needs, impacts to the total Member experience, and other organizational / operations changes required.

Implementation :

o Support activities and projects to implement and launch new products and services.

o Support digital teams in creation of new and enhancements to existing digital experiences.

o Support Marketing & Communications in the development of product marketing strategies and tactics.

Join us and discover why you'll love working at Redwood Credit Union!

ABOUT REDWOOD CREDIT UNION (RCU) :

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Why work for Redwood Credit Union?

  • 29th largest credit union in the U.S. and the largest financial institution based in the North Bay
  • Awarded a 5-Star Rating based on 6 / 30 / 24 financial data by Bauer Financial
  • Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
  • Recognized by Newsweek as one of "America's Best Credit Unions 2024"
  • Recognized by Forbes as one of “America’s Best Small Employers 2023"
  • Voted Best Places to Work in the North Bay 20 years in a row
  • World-class Employee Engagement scores
  • Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
  • Industry leading Net Promoter Scores across the U.S.

Minimum Qualification : Knowledge, Skills and Abilities

  • Ability to conduct research, document findings, and make recommendations.
  • Proven ability to analyze problems and challenges, identify and evaluate alternatives, and develop sound, effective solutions.
  • Strong communication, including verbal, written and presentation skills. Able to prepare and present reports and presentations of analysis, insights, and recommendations.
  • Excellent organizational skills and ability to prioritize and successfully manage multiple tasks and deadlines simultaneously.
  • Ability to establish and maintain effective working relationships with a diverse group of people.
  • Proficiency with Microsoft Word, Excel, and PowerPoint or similar.
  • Strong quantitative analysis aptitude with high attention to detail and accuracy and ability to extract insights from data.
  • Experience in product discovery, design thinking or other innovation discovery techniques.
  • Financial services industry and / or credit union experience.
  • Familiarity with behavioral finance / behavioral economics and consumer financial decision making.
  • Skillful facilitation of high impact conversations with the ability to build consensus.
  • Strong desire to learn and grow as a product development professional.

    • The ideal candidate has a combination of education and experience equivalent to a bachelor’s degree, plus a minimum of three years of relevant experience.

    Compensation :   Base starting range : $41.00 to $54.00 per hour commensurate with experience.

    Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education / training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

    Redwood Credit Union offers a robust benefits package to our eligible employees including :

  • Competitive medical, dental, and vision insurance, mental health offerings
  • Employee performance incentive plan
  • Salary Advancement– Merit increase based on performance
  • 401(k) program with employer match
  • Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

    • RCU Discounts and Perks :

  • RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
  • RCU employees are eligible for a 1% discount on all recreational or boat loan products
  • 2% discount off Visas and LOC Loans through RCU
  • 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
  • 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
  • 0% interest on garment, fitness, or home office equipment loan of up to $500
  • 100% financing for employee purchased homes!

    • Physical Requirements :

  • Ability to lift up to 20 pounds.
  • Work environment is indoors; majority of the time is spent working on a computer and in meetings.
  • Redwood Credit Union is not offering Visa transfers and / or sponsorships for this position.

    • Internal Team Members : If you are a current Team Member, please apply through the internal careers page located in RCUNET.

    We are an Equal Opportunity Employer

    We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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