Patient Experience Rep

Patient Experience Rep

Responsible for : Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patients problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.

Qualifications :

Minimum education required : High School Diploma

Minimum experience required : One (1) year of experience in customer service, preferably in a healthcare environment.

Minimum licensure / certification required by law : None.

Additional qualifications : Experience working with complex customer service situations preferred. Two (2) year college or Associates degree with an emphasis in Social and Behavioral Science or Public Relations related field preferred.