Cricut makes smart cutting machines that work with an easy-to-use app, an ever-growing collection of materials, and crafting essentials to help you design and personalize almost anything — custom cards, unique apparel, everyday items, and so much more.
We believe everyone is born creative. We're a diverse tapestry of thinkers, dreamers, givers, DIYers, handi-workers, artisans, and forever and always architects of things.
At Cricut, we place the power of handmade into the hands of all. We give you beautiful, easy-to-master tools so you can make something unique, remarkable, perfect. We surround you with ideas, community, inspiration, and encouragement to take your creativity further than you ever imagined. And as a community, we celebrate the exhilarating act of making every single day.
Cricut is seeking an experienced Firmware QA Manager to lead our firmware quality assurance function while also contributing directly to testing and validation efforts. In this player-coach role, you will both manage and mentor a growing QA team and work hands-on with test planning, execution, and automation to ensure the highest standards of quality for Cricut's firmware and hardware product releases.
Responsibilities
- Build, lead, and mentor a team of QA engineers, providing guidance, feedback, and career development.
- Define and drive QA strategy, processes, and best practices across firmware and hardware testing.
- Allocate resources, set priorities, and ensure timely execution of test plans to support product launches.
- Collaborate with cross-functional stakeholders (engineering, product, manufacturing, design) to align QA goals with business objectives.
- Communicate project status, risks, and recommendations to executives and stakeholders with clarity.
Hands-On QA Contribution
Develop and execute comprehensive test plans, test cases, and automation suites for firmware and hardware systems.Perform functional, integration, regression, and system-level testing of firmware across multiple platforms.Debug, analyze results, and track defects while working closely with development teams to resolve issues.Provide actionable end-user feedback to improve overall product quality and customer experience.Partner with contract manufacturers in Asia to align on testing procedures and product readiness.Qualifications
Proven experience leading or managing QA teams in a technical product development environment.Strong background in firmware, hardware, and software development life cycle practices.Experience writing and reviewing test plans, scenarios, and automation strategies.Skilled in debugging, defect tracking, and providing stakeholder updates.Deep knowledge of communication protocols : USB, Bluetooth Classic, BLE, and Wi-Fi.Hands-on experience with microcontrollers, DC motors (steppers, servos), and motor drivers.Exposure to sensing, sampling, and feedback control systems.Familiarity with testing device software / apps on Windows and Mac platforms.Intermediate or higher programming experience in Swift, Dart, C / C++, and Python.Excellent written and verbal communication skills, with ability to present to both technical and executive audiences.Comfortable working across multiple operating systems : Windows, Mac, iOS, Linux.Ability to create reproducible bug reports and procedures for firmware / software issues.Preferred
Experience testing software that interacts with hardware in consumer electronics.Familiarity with state machine testing and qualifying products with embedded systems.Background in industries requiring rigorous quality (Aerospace, Medical Devices, Consumer Electronics).Previous experience managing or coordinating with offshore / contract manufacturing teams.Cricut is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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