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Billingual Onboarding Specialist
Billingual Onboarding SpecialistExpress Employment Professionals • Champaign, IL, US
Billingual Onboarding Specialist

Billingual Onboarding Specialist

Express Employment Professionals • Champaign, IL, US
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Job Description

Job Description

Salary : $18-23

Overview

Express Employment Professionals is seeking a detail-oriented, customer-focused Bilingual Onboarding Specialist to ensure a smooth and welcoming start for every associate. This role manages the full onboarding cyclefrom paperwork to orientationwhile supporting a high-volume front office and occasionally visiting client sites.

Key Responsibilities

  • Coordinate and complete the entire onboarding process for new associates, including :

Collecting and reviewing employment documents (I-9, W-4, state tax forms, direct deposit, etc.).

  • Verifying accuracy and compliance of all required paperwork.
  • Conduct new-hire orientations to educate associates on :
  • Using the ExpressJobs app for scheduling and job alerts.

  • Accessing paystubs, submitting timecards, and understanding payroll procedures.
  • Workplace policies, safety requirements, and employment expectations.
  • Provide exceptional front-office support, including answering and routing a high volume of incoming calls and responding to candidate inquiries.
  • Maintain organized digital and paper files; ensure data entry is accurate and timely in all HR systems.
  • Assist with miscellaneous administrative tasks to support recruiting, payroll, and client services teams.
  • Perform client check-ins as needed, which may occasionally require night or weekend availability.
  • Qualifications

  • Bilingual in English and Spanish required (written and verbal).
  • Valid drivers license and reliable transportation required.
  • Flexibility to work evenings or weekends occasionally, as business needs dictate.
  • Previous experience in HR, staffing, onboarding, or administrative support is beneficial.
  • Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
  • Excellent communication and customer service skills, with a professional and friendly demeanor.
  • Proficiency with Microsoft Office Suite and ability to learn new software quickly.
  • Schedule & Work Environment

  • Full-time, on-site role.
  • Front-office setting with frequent interaction with candidates, associates, and clients.
  • Some travel to client locations for check-ins.
  • Why Join Express

  • Be part of a mission-driven staffing team connecting people with meaningful work.
  • Collaborative, high-energy environment with opportunities for growth and professional development.
  • Benefits

  • Medical
  • Dental
  • Vision
  • 401k
  • PTO and paid holidays
  • Employee Assistance Program
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