Desktop Support Engineer L1Iron Systems, Inc • Elyria, OH, US
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Desktop Support Engineer L1
Iron Systems, Inc • Elyria, OH, US
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job_description.job_card.job_descriptionL1 level network troubleshooting and resolution for LAN connectivity. Hands-and-feet support to backend team for network, server, application issues. Experience working with vendor support contacts to resolve technical issues. Experience labeling racks and devices, server mounting / movement, and hands-and-feet support for DC (compute, storage, backup, network). Good communication skills. L1 network troubleshooting and LAN connectivity. Hands-and-feet support for network, server, application, and DC devices. Vendor support contact experience. Labeling racks and devices, server mounting and movement. Hands-and-feet support for DC (compute, storage, backup, network) including device reboot, console connection, and cable management.
Apply for the Desktop Support Engineer L1 role at Iron Systems, Inc and join a team focused on delivering high-quality technical support across desktop and mobile devices.
Responsibilities
- Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
- Hardware and software troubleshooting and resolution of end-user issues.
- Perform IMAC (Install, Move, Add, Change) services for IT assets and support mobile phone and non-PC equipment such as scanners and printers.
- Provide high-touch VIP support and manage audio-visual, conferencing, and related technologies.
- Support Office 365 and other SaaS applications.
- Install and troubleshoot coverage / compliance software.
- Apply knowledge of DHCP, DNS, and related networking protocols.
- Maintain IT inventory, coordinate vendor support, and assist with procurement.
- Strictly adhere to defined Service Level Agreements (SLAs).
- Support recurring meetings, events, and after-hours activities as required.
- Document incidents, problems, and resolutions for future reference and for the knowledge base.
Qualifications
Good to Have Skills
Safety Requirements
Engineers are expected to bring their own protective eyewear and composite-toed shoes. All remaining safety gear will be provided onsite.
Referrals increase your chances of interviewing at Iron Systems, Inc by 2x.
Location : Elyria, OH
J-18808-Ljbffr
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Desktop Support Engineer • Elyria, OH, US