Talent.com
Customer Service Representative
Customer Service RepresentativeGFL Environmental, Inc • USA, North Carolina, High Point
Customer Service Representative

Customer Service Representative

GFL Environmental, Inc • USA, North Carolina, High Point
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

The Cusomer Service Representative will assist in selling and promoting GFL's solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside sales representative with appointment setting, customer tracking and quotations.

At GFL our goal is to invest in our people and provide opportunities to grow for life!

Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE!

  • 15 days of paid time off
  • 4 medical plan options including an HSA with employer contribution & match program
  • Medical, dental, and vision coverage.
  • 401(k) with an employer match
  • Paid holidays
  • Employee Assistance Program with free counseling services.

Overview :

GFL Environmental is one of North America's leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service. Working for GFL is more than a job - it's an opportunity to grow in your career, make new friends, and make a difference each day.

Key Responsibilities :

  • Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web.
  • Communicate clearly and concisely with on-the-road employees to give instructions and assistance.
  • Answer incoming and make outgoing customer telephone calls.
  • Receive and resolve, within established guidelines, customer questions and concerns.
  • Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.
  • Track customer information and concerns and enter data into database.
  • Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment.
  • Maintain new account files.
  • Work with supervisors to ensure that all missed stops and special pick ups are completed daily.
  • Provide timely and accurate information regarding missed stops or other customer concerns.
  • Generate call-in work orders for drivers
  • Download, distribute and answer all customer inquiries received via email.
  • Take web request and process payments by phone.
  • Process customer payments via internet and take cash payment's as needed.
  • Enter new subscription residential accounts into system.
  • Run credit checks on new customers.
  • Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled.
  • Key all new / cancelled accounts into Tower system and verify in system.
  • Scan all contracts into system and maintain records of them.
  • Assist in completing the Affirmative Action log for all applicants.
  • Maintain a positive attitude, and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners.
  • Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors.
  • Conform in all respects with applicable federal, state / provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.
  • May provide back up assistance for Office Coordinator.
  • Perform other duties and responsibilities as required or requested by management.

    • Requirements :

  • High School Diploma or GED.
  • One (1) to Two (2) years customer service call center experience.

    • Knowledge, Skills and Abilities :

  • Ability to implement solutions to general and specific customer concerns.
  • Ability to work in fast-paced environment, meet time deadlines and perform under pressure.
  • Possess good organizational skills and record keeping skills.
  • Possess ability to speak and communicate effectively with customers and employees both verbally and in writing.
  • Proficient in Microsoft Outlook, Microsoft Word and Excel.
  • Good problem solving ability.
  • Excellent data entry skills.

    • Physical / Mental Demands :

  • Ability to stand, sit, walk, use hands and fingers, talk and hear.
  • Visual Requirements : include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

    • Working Conditions :

  • Work in indoor office environment 95% of the time.
  • Noise level is usually moderate.

    • #GFLTalent

    We thank you for your interest. Only those selected for an interview will be contacted.

    GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com

    serp_jobs.job_alerts.create_a_job

    Customer Service Representative • USA, North Carolina, High Point

    Job_description.internal_linking.related_jobs
    Customer Service Representative - Complete Training Provided

    Customer Service Representative - Complete Training Provided

    Pastiche Promotions • Greensboro, NC, US
    serp_jobs.job_card.full_time
    Due to new client contracts, we are tasked with creating and executing leading customer service and sales campaigns.Pastiche Promotions team delivers communication-focused customer service and sale...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Customer Service Support Representative

    Customer Service Support Representative

    VirtualVocations • Winston Salem, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a Client Customer Service Support Representative to join their team remotely.Key Responsibilities Manage inbound and outbound calls, averaging 50-60 calls per day Follow...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Remote Customer Service Representative

    Remote Customer Service Representative

    VirtualVocations • Winston Salem, North Carolina, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    A company is looking for a Remote Customer Service Representative.Key Responsibilities Respond promptly and accurately to customer inquiries via phone, email, chat, and social media Resolve cust...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Patient Service Representative

    Patient Service Representative

    VirtualVocations • Winston Salem, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a Patient Service Representative.Key Responsibilities : Manage a high volume of incoming patient calls, screening inquiries and directing them as necessary Initiate reque...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Bank Sales & Service Representative (Teller)

    Bank Sales & Service Representative (Teller)

    First Citizens Bank • Reidsville, NC, US
    serp_jobs.job_card.full_time
    Are you a people person? Be a First Citizens person.Join our branch team and make a difference.The Sales and Service Representative is responsible for processing transactions and other customer ser...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Customer Service Representative - 50k-60k / Year - Work From Home

    Customer Service Representative - 50k-60k / Year - Work From Home

    Spade Recruiting USA • Danbury, North Carolina
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Behavioral Health Customer Service Representative

    Behavioral Health Customer Service Representative

    VirtualVocations • Winston Salem, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Service Representative aligned with the Behavioral Health team.Key Responsibilities Takes inbound calls from members and provides effective answers to their qu...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Service Representative

    Customer Service Representative

    VirtualVocations • Greensboro, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Service Representative to provide support to clients remotely.Key Responsibilities Assist customers with inquiries and issues via phone, email, or chat Proces...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Care Representative

    Customer Care Representative

    VirtualVocations • Greensboro, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a Rep 2, Customer Care.Key Responsibilities Verify and document new patient insurance coverage and coordinate costs for supplies Contact insurance carriers to request pr...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Field Service Representative

    Field Service Representative

    VirtualVocations • Winston Salem, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a Field Service Representative.Key Responsibilities Perform general field service repair and maintenance activities for customers Resolve operational issues in the field...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Bilingual Customer Service Representative

    Bilingual Customer Service Representative

    VirtualVocations • Winston Salem, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a Bilingual Customer Service Representative (Fluent in French).Key Responsibilities Responds to phone and email inquiries in French, providing information on insurance an...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Medical Supply Customer Care Representative

    Medical Supply Customer Care Representative

    VirtualVocations • Winston Salem, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Care Representative II - Medical Supply - Remote.Key Responsibilities Verify and document new patient insurance coverage and coordinate costs for supplies Con...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Customer Support Representative

    Customer Support Representative

    VirtualVocations • Winston Salem, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Support Representative.Key Responsibilities Manage customer inquiries through phone, chat, and email to deliver exceptional support Troubleshoot technical iss...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Georgia Healthcare Customer Service Representative

    Georgia Healthcare Customer Service Representative

    VirtualVocations • Winston Salem, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Service Healthcare Representative in Georgia.Key Responsibilities Assist customers with healthcare inquiries, including insurance plan reviews and appointment ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Medical Equipment Customer Service Representative

    Medical Equipment Customer Service Representative

    Rotech Healthcare Inc. • High Point, NC, United States
    serp_jobs.job_card.full_time
    We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Success Representative

    Customer Success Representative

    VirtualVocations • Greensboro, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Success Representative to perform customer service activities for internal and external customers. Key Responsibilities : Coordinate responses from internal stak...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Service Representative

    Customer Service Representative

    Camco • Greensboro, NC, US
    serp_jobs.job_card.full_time
    Customer Service Representative.Position Type : Customer Service.The Customer Service Representative plays a key role in ensuring customer satisfaction by managing orders, processing returns, and su...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Healthcare Customer Service Representative

    Healthcare Customer Service Representative

    VirtualVocations • Winston Salem, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a Healthcare Customer Service Representative - Remote.Key Responsibilities Connect with customers via phone / email / chat / social media to resolve inquiries Calmly de-escala...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted