Shift Leader

Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core : sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter's Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.

You are applying to work with a franchisee of Scooter's Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.

Job Description Shift Leader

INTRODUCTION

Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core : sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter’s Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.

DESCRIPTION

The Shift Leader assists the store manager in operational duties to ensure the business is running efficiently and effectively and ensure staff performance aligns with company goals. Ensure daily objectives / tasks are completed and communicate any issues with upper management in a timely manner.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues, and leading the team in delivering the Scooter’s “Amazing” customer service experience.
• Maintain speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, and anticipating customer needs.
• Utilizing downtime to be prepared and keeping the team on task.
• Develop effective working relationships with team members, identifying individual motivation factors and providing clear, constructive feedback to reinforce / improve performance.
• Proactively seek opportunities to increase individual and team sales.
• Understand and execute cash handling, point of sale system, and operational procedures in an accurate and consistent manner.
• Ensure team members follow all health, safety, and sanitation guidelines.
• Serve as a keyholder, following all opening and closing procedures.
• Demonstrate punctuality, dependability, and adaptability.
• Assist Store Manager with administrative duties as requested.
• Follow all opening, midday, and closing procedures.
• Must work one shift on the weekend.
• Assist the Store Manager in onboarding and training new team members.
• All other duties assigned by management.

QUALIFICATIONS

PHYSICAL DEMANDS & WORKING CONDITIONS :

Disclaimer

The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of the duties and responsibilities performed on the job.

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