Clinic Receptionist

Clinic Receptionist

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings.

The Clinic Receptionist is responsible for facilitating a positive patient experience through friendly coordination and advocacy in terms of reception registration and other interactions during the patient's stay in the facility. Duties include assisting in proper identification of the patient by collection of patient demographics information. Employing excellent customer service skills the Clinic Receptionist is responsible for ensuring a positive patient experience throughout the registration process.

In order to ensure appropriate reimbursement for services rendered primary duties include :

• Appropriate patient identification
• Collecting accurate and thorough patient demographic data
• Obtaining insurance information and verifying eligibility and benefits
• Determining and collecting patient financial liability

This position performs a variety of reception and clerical duties including registration, insurance verification, and collection of co-pays. Copy / scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record. Prepare charts for patient appointments making sure all necessary information is complete. Resolve routine patient billing inquiries and problems, handling follow-up questions from patients, resolving discrepancies or errors. Answer phone calls and direct them appropriately. Schedule appointments according to office guidelines. Must be detail oriented and have strong organizational skills. Demonstrate effective customer service and communication skills. Proficient computer skills. Possess a strong work ethic and a high level of professionalism. Perform other duties as assigned. The position is responsible for following all compliance of Medicare and HIPAA policies.

High school diploma or equivalent. Able to perform basic mathematics for payment calculation. Intermediate computer skills. Preferred healthcare experience. Thorough understanding of insurance policies and procedures (will train). Working knowledge of medical terminology.

CHI LakeWood Health provides long-term care, family practice-clinic, 15-bed critical-access hospital, public health and assisted living services. Nestled in Baudette, MN, just minutes from Lake of the Woods and Zippel Bay State Park. Enjoy nature's playground, lake living, trails, unique shopping, and dining! We serve patients and their loved ones in Lake of the Woods County and the surrounding area. Check out the link for more info on Baudette, MN.

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.