Field Service Technician

Overview

This position is responsible for providing technical support on all models of Haeger and PEMserter machines, tooling, and components utilizing skills and experience in hydraulic, pneumatic, and electronic assembly. This position provides technical service support to the customer via telephone, electronic communication, and in the field as required.

Responsibilities

• Performs the job of Haeger / PEMSERTER Service Technician in its entirety with a minimum of supervision.
• Follows prints, schematics, instructions, and internal documents to assemble machines / sub-assemblies according to the drawings and bill of material supplied.
• Exercises good judgment, accuracy, and efficiency in assembling, troubleshooting, and maintaining all Haeger and PEMserter products.
• Tests all components, both individually, as well as the total assembly, for proper and standard functions, as specified.
• Travel to customer locations to perform commissioning and service calls on Haeger and PEMserter products when needed.
• Follows company Service policies in the execution of duties.
• Exercise independent judgment and creativity in solving customer technical problems.
• Maintains a high degree of professionalism in servicing customers with respect, thoroughness, tact, and diplomacy.
• Generates documentation to internal and external technical and sales staff on service updates, product availability and technical services available. Also, provides training to the Haeger / PEMSERTER Distributors and Representatives as required.
• Estimates repair costs for machines and tooling and quotes the customer accordingly.
• Takes initiative in support of customer, distributor, and fellow team members.

Location

Haeger - CA

Requirements

Diversity, Equity and Belonging (DEB)

Our commitment to Diversity, Equity and Belonging (DEB) endeavors to create a safe space for all employees and customers, regardless of age, race, sex, gender identity, national origin, or religion. We lift up voices and opinions by creating a respectful work environment where difference is valued, and we are doing our part to build towards a greater society where diverse points of view are celebrated.

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