Member Support Specialist

Job Description

Job Description

Position Title : Membership Support Specialist

Reports To : Chief Program Officer

Department : Members Support

Status : Part-Time, Seasonal

Location : Buffalo (Regional Travel Required) Western NY

JOB DESCRIPTION

ABOUT GIRL SCOUTS :

Are you mission-driven, looking to work in a dynamic team environment, and influence the lives of girls? If so, take the time to check out Girl Scouts of Western New York.

Since 1912, Girl Scouts has empowered girls to develop the skills and the voice to become successful and productive citizens. Girl Scouting builds girls of courage, confidence and character, who make the world a better place.

If you’d like to be part of this exciting, empowering, and valuable experience, we encourage you to apply. We look forward to hearing from you!

POSITION SUMMARY :

The Girl Scouts of Western New York (GSWNY) is seeking a dynamic and mission-driven cross-functional Membership Support Specialist to support two core operational areas : volunteer experience, and product program (cookie sales). This role is ideal for a strategic thinker and relationship builder who thrives in a fast-paced, community-focused environment.

The Membership Support Specialist provides essential frontline service and logistical support to volunteers, caregivers, and staff across key program areas. The role is seasonal with the summers off (June through August).

ESSENTIAL FUNCTIONS :

Product Program

• Support Cookie Cupboard preparation, order reconciliation and distribution logistics.
• Respond to inquiries and provide guidance related to the Cookie Program via phone, email, or in person.

Volunteer Support

Administrative & Follow-Up

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Other duties may be assigned as needed. GSWNY maintains the right to add, change or alter the functions of this position at any time.

Experience & Qualifications :

Additional Requirements :

HOURS & TRAVEL :

GIRL SCOUT MEMBERSHIP :

All Employees of Girl Scouts must maintain an active, annual membership in Girl Scouts of Western New York. This membership must be renewed annually, and all newly hired employees are expected to enroll with GSWNY within the first 30 days of their employment.

EQUAL OPPORTUNITY EMPLOYMENT :

Girl Scouts of Western New York celebrates diversity in all forms and is committed to creating an inclusive, collaborative and supportive environment for all. All employment decisions are based qualifications, merit, performance and the needs of the organization. As an equal opportunity employer, GSWNY does not discriminate on the basis of any qualified applicant’s race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status or any other groups or persons protected by federal, state or local law.

GSWNY EQUITY COMMITMENT STATEMENT :

Since our founding over 100 years ago, Girl Scouts of Western New York has been, and will continue to be, an organization rooted in gender equity and advocacy to make the world a better place.

GSWNY is committed to diversity, equity, inclusion, racial justice and belonging, and strives to create and nurture inclusive experiences where all people throughout our community are confident they belong.