Claim Governance Analyst

Claim Governance Analyst

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claim Governance Analyst to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

About the role

The Claim Governance and Control team is looking to recruit a talented individual with working knowledge of commercial or personal line claim operations for the purpose of conducting claim handling or claim operational oversight audits. The primary responsibility is to perform oversight audits of functions or services provided by third parties to evaluate Service Level Agreement compliance and to identify claim handling or operational improvement opportunities. Additional duties include :

• Gathering of data for compliance with claim audit requests or for regulatory reporting.
• Completion of monthly oversight quality reviews on services provided by third party contractors or by internal claim handling teams associated with the processing of commercial or personal line claims.
• Generate monthly reports that are reviewed with key stakeholders that effectively capture the prior month performance. Performance below expectation results in the development of an action plan in coordination with key stakeholders.
• Identification of trends and improvement opportunities with follow-up to identify opportunities for new audits to evaluate performance and support claim handling performance.
• Assist with the collection of data to support audit or regulatory reporting requirements. This includes industry and state requests as well as collaborating with outside auditors reviewing the oversight audits.
• Establish and maintain effective communication with third party contractors, internal teams and state contacts to support ongoing efforts to improve performance and efficiency.
• Assist with the review of controls with other departments to identify potential impacts from upcoming projects.

What you'll need to succeed

Ready to accelerate your career? We would love to hear from you.