Solutions Architect - Microsoft Messaging & Identity

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 6,000 of them. If you join our team, you'll enjoy :

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

Continuous professional growth and leadership opportunities.

Health, wellness, and financial benefits to offer peace of mind to you and your family.

World-class facilities and the technology you need to thrive - in our offices or yours.

Job Summary

The Solutions Architect - Messaging & Identity will analyze, design, and implement Microsoft Messaging services and related solutions for our company's end customers and partners.They will also serve as the technical lead in installing, configuring and upgrading services within our customers' and partners environments.

This position is a remote position with Home Office setup as determined by SHI management.

Role Description

Responsible for the design, consult, and implementation of Microsoft messaging and identity solutions and related technologies based on customer requirements including :

Microsoft Exchange

Active Directory

Microsoft 365

Entra AD

Conditional Access

Multi Factor Authentication

SaaS Integration

Self-Service Password Reset

Responsible for the migration of :

Latest legacy Exchange and Active Directory infrastructure to M365.

Plan, manage, and troubleshoot Microsoft 365 services deployments and migrations.

Perform PowerShell scripting for automation, documentation, and standardization.

Ensure security is integrated into all Microsoft 365 architecture solutions.

Develops technical roadmaps for future Microsoft 365 implementations.

Guide strategic customers as they design and implement Microsoft 365 projects ranging from greenfield deployments, tenant consolidations, and business transformations through on-site and remote engagements.

Deliver best practices and recommendation to clients.

Collaborate with sales team in identifying and closing opportunities through customer discovery and scoping meetings and presentations.

Plan, manage, and troubleshoot complex customer environments, deployments, and migrations.

Collect, produce, and update deployment and design documentation for customer engagements.

Lead the development of SOWs, working closely with various teams to ensure alignment with client needs and business objectives.

Drive revenue growth within the professional services team by identifying new opportunities and optimizing service offerings.

Collaborate with SHI Stakeholder partner teams to create synergistic service solutions.

Engage with SHI sales teams, including front line sellers and customer success managers, to ensure a unified approach to service delivery and client engagement.

Contribute to practice development by identifying areas for growth, leading innovation initiatives, and creating and maintaining practice standards to ensure high-quality service delivery.

Build and maintain strong relationships with key clients and partners, ensuring high levels of satisfaction and retention.

Demonstrate deep expertise in Service Delivery and provide thought leadership and guidance to clients and SHI teams on best practices, trends, and innovations in technology.

Analyze current business processes and make recommendations for improvement based on industry trends and professional business knowledge.

Oversee and facilitate the evaluation and selection of hardware and software technology and product standards, and provide relevant technology / architecture recommendations.

Stay current with new technologies and frameworks, drive the retirement of legacy solutions / technologies, and recommend adopting new partners or solution components.

Behaviors and Competencies

Problem-Solving : Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.

Communication : Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.

Adaptability : Can lead others through change, help teams adapt to new directions, and create a culture open to change.

Leadership : Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.

Teamwork : Can build and lead multiple teams, fostering a cooperative environment and ensuring effective communication between team members.

Self-Motivation : Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation.

Skill Level Requirements

Proficiency in overseeing and directing projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - Intermediate

Ability to systematically identify, document, and manage the technical needs and specifications of a project by engaging with stakeholders and analyzing business objectives to ensure successful project outcomes - Intermediate

Ability to define, design, build, and maintain robust systems and solutions by leveraging systems and infrastructure effectively - Intermediate

Ability to write, debug, and maintain code in various scripting and programming languages to automate tasks and develop software solutions - Intermediate

Ability to understand and manage various infrastructure components (firewalls, load balancers, hypervisors, storage, monitoring, security) and use orchestration tools to develop comprehensive technical solutions - Intermediate

Ability to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements - Intermediate

Extensive experience working on large scale IT projects related to design, deployment and configuration - Intermediate

Other Requirements

Completed Bachelor's Degree or relevant work experience

5+ years of experience in solutions architecture or software engineering

5+ years of experience in IT infrastructure

3+ years of experience designing implementing and integrating Microsoft Messaging & Identity technology

3+ years of experience working with and migrating Microsoft Messaging / Identity technology

3+ years of experience developing and executing scripts for automation and deployment

Willingness to travel occasionally

Preferred Requirements

• Minimum 2 years of experience in Architecture Services

The base salary for this position is $100,000 - $150,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus / commissions, are $150,000 - $200,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity - M / F / Disability / Protected Veteran Status