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Service Desk Administrator

Service Desk Administrator

VirtualVocationsWinston Salem, North Carolina, United States
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A company is looking for a Service Desk Administrator responsible for IT support for employees and contractors.

Key Responsibilities

Resolve end-user issues and fulfill Service Desk requests within defined Service Level Agreements

Assist with IT asset management, including procurement, tracking, and disposal of hardware and software assets

Monitor IT systems and networks for performance and security issues, escalating as necessary

Required Qualifications

Associates degree or higher in IT, Network Systems, or related work experience

Three+ years' experience with End User Support

Extensive expertise in Windows operating systems

Experience providing support on Microsoft platforms, including Microsoft Office 365 and Microsoft Teams

Experience with VTC Systems and AV support

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Service Administrator • Winston Salem, North Carolina, United States

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