Customer Advocacy Marketing Manager

About Zapier

Zapier is humans who simply think computers should do more work. At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

Job posted : 10 / 8 / 25

Location : Americas

Hi there!

Zapier is looking for a Customer Advocacy Marketing Manager to champion customer voices and transform their stories into powerful marketing campaigns and sales assets. This role sits at the intersection of storytelling, relationship-building, and strategic enablement.

You’ll lead our advocacy storytelling engine : sourcing, creating, and scaling customer content across campaigns, events, and channels. You’ll partner closely with Sales, Marketing, and Customer Success to ensure customer stories not only inspire but also drive measurable business results.

If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…

• Our Commitment to Applicants
• Culture and Values at Zapier
• Zapier Guide to Remote Work
• Zapier Code of Conduct
• Diversity and Inclusivity at Zapier

About You

You have 5+ years of experience in customer marketing, advocacy, or a related role where you’ve partnered closely with sales, marketing, and customer success to elevate customer voices.

You\'re skilled at storytelling and copywriting, creating compelling case studies, short-form content, and campaign-ready messaging.

You’re driven by customer connections and are passionate about elevating customer voices and leveraging their stories to inspire, educate, and drive results.

You’ve worked with go-to-market teams to turn customer stories into pipeline-driving assets and led webinars or digital events that showcase customer success while building credibility for your product.

⚡ You embrace an AI and automation mindset to streamline workflows, scale advocacy, and accelerate content creation.