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Agency Director - In-Home Care Agency

Agency Director - In-Home Care Agency

Caring Senior ServiceNovi, MI, US
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Caring Senior Service of Oakland County South | Agency Director | In-Home Care Agency

Full-Time | Hybrid Role | Salary : $55,000-$60,000 (DOE)

Ready to Lead with Purpose? We're Hiring Now!

Caring Senior Service of Oakland County South is seeking an Agency Director to lead our non-medical in-home care agency. This is a high-impact leadership opportunity for someone with both business acumen and hands-on caregiving experience who is ready to drive growth, improve lives, and lead a compassionate team.

What You'll Do

As Agency Director, you'll be responsible for overseeing and optimizing all aspects of local operationsfrom care coordination to financial performancewhile building a strong, client-centered culture. You'll lead with empathy and excellence, ensuring the agency meets both regulatory requirements and the high standards of Caring Senior Service.

Key Responsibilities

  • Strategic Operations & Leadership

Drive operational excellence through planning, audits, system oversight, and process improvements

  • Inspire and lead a team of office staff and caregivers, promoting accountability and growth
  • Client & Caregiver Relations

    • Conduct in-home consultations and safety assessments with compassion and precision

  • Ensure caregivers are trained, motivated, and delivering exceptional service
  • Compliance & Risk Management

    • Ensure ongoing compliance with all state, federal, and local regulations

  • Maintain all required licenses, accreditations, and documentation
  • Financial & Business Oversight

    • Manage billing, payroll, and collections

  • Monitor budgets and margins to ensure sustainable growth and profitability
  • Marketing & Community Engagement

    • Act as the local face of the agencydeveloping referral relationships, representing the brand, and driving local outreach

    What We're Looking For

  • Leadership Experience

    • Minimum of 5+ years in leadership / management, in healthcare, senior care, or service operations

  • Demonstrated ability to lead and develop high-performing teams
  • Hands-On Senior Care Background

    • Direct experience providing care to seniors is required (you know what quality care looks like firsthand)

  • Skills & Attributes

    • Self-starter with strong problem-solving, communication, and decision-making skills

  • Organized, adaptable, and results-oriented
  • A leader who leads by examplewith empathy, integrity, and a drive for excellence
  • Physical Requirements

    • Able to lift up to 50 lbs, stand / sit for extended periods, and drive as needed

  • On-call duties required, including occasional nights and weekends

    • Why Join Caring Senior Service?

    At Caring Senior Service, you don't just manage operationsyou create meaningful impact. We are a mission-driven organization focused on helping seniors remain healthy, happy, and at home. As Agency Director, you will :

  • Lead with purposedirectly improving the lives of seniors and their families
  • Shape the future of our Oakland County South location, with the autonomy to build and grow
  • Be part of a trusted national brand with 30+ years of excellence in senior care
  • Enjoy a collaborative, supportive culture that values innovation and leadership

    • This is more than a job. It's a chance to lead with heart, grow a business, and be a vital part of something that truly matters.

    Apply Today & Join Our Caring Team!

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    Director Agency • Novi, MI, US