Rental Car Operations Manager

Overview

The Rental Car Operations Manager will oversee and manage the parking operation of the parking facility in Rochester. The Rental Car Operations Manager will develop, recommend and implement programs, systems and procedures to ensure that the parking operations are efficient and profitable and that they maintain the company’s reputation for servicing clients and customers with professionalism such that we are setting the standard of excellence in parking management. The Rental Car Operations Manager will assume ownership for contracted services at a building or campus and will lead operational and administrative activities while maintaining effective cost control measures. This position will oversee recruiting, safety, productivity, and quality of operations.

Compensation : $65,000 - $70,000 annual salary (US Dollars)

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Benefits : ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2025 Employee Benefits | Staff & Management

Responsibilities :

• Ability to quickly make sound decisions under pressure.
• Safely operates vehicles while observing speed limits and slower reasonable speeds in the presence of pedestrians, obstacles, bright sunlight glare, darkness, etc. and assures leads and drivers do the same.
• Oversees the movement of (or moves) vehicles from one point to another under the direction of the customer or account manager.
• Performs frequent walk-arounds to assess the effectiveness of the team as well as monitor potential trouble spots needing attention to resolve.
• Assures all employees falling under this position’s supervision are kept busy, efficiently performing their duties.
• Constantly assesses the facility to be proactive in directing the movement of vehicles to required destinations.
• Maintains frequent contact with the customer. Seeks direction as needed from the appropriate source.
• Serves as a role model by providing positive example of how job should be accomplished. Provides training as necessary to establish acceptable practices and correct deficiencies, etc. when remedial training is required.
• Constantly looks for and suggests improvements to enhance safety and increase productivity.
• Identifies, corrects and / or communicates safety issues to first and then the customer.
• Ensures drivers properly use signaling methodologies (flashers on, trunk open, keys in door, etc.) to signify various pre-established meanings.
• Ensures drivers park vehicles leaving them in pre-agreed-upon states, i.e. windows up, radio turned down then off, glove box, etc. closed, keys in door, etc.
• Ensures cars are “parked in class” as directed by the customer.
• Ensures cars are washed in the carwash in such a manner that they are clean and that they do not receive damage in the process.
• Ensures accident reports are accurately completed when a vehicle is damaged in any way and that the accident is promptly reported to the District Manager, Safety, Claims and Customer.
• Looks for root causes of accidents and communicates findings to the District Manager first then to the customer in an effort to eliminate or mitigate the causes in the future.
• Counsels, trains or disciplines employees as appropriately when they have caused an accident or are observed doing the job in an unsafe manner.
• Dispatches “transporters” and monitors their productivity, effectiveness, time efficiency, etc. Provides guidance as necessary.
• Performs time keeping functions such as assuring all employees clock in and out properly.
• Makes decisions about releasing excess-for-the-day employees while keeping in mind likely spikes in demands for drivers that likely could occur before
• Performs other duties as assigned or requested.

KNOWLEDGE, SKILLS & ABILITIES :