Nuveen is hiring : Director Content Strategy in Chicago

This is a Non-Employee Contingent Worker Role providing services for TIAA’s family of companies and will be employed by TIAA's preferred 3rd Party Supplier. As a Non-Employee CW, perform a variety of moderately complex business planning, support, and project-related duties. Demonstrates an exceptional standard of quality and holds themselves accountable to achieving excellent results.The Senior Director, AI Content Strategist leads the development and management of TIAA's internal artificial intelligence tools for content strategy. TIAA's design office is redefining the future of retirement, building confidence and improving the lives of millions of Americans. Our mission is to foster a design-led culture and strengthen our craft capabilities, to unlock innovation through cohesive, end-to-end experiences. We bring dignity and empower accessibility to arm our participants with secure income to and through retirement. In this role, you will lead our internal AI content strategy initiatives, developing robust frameworks and tools that transform how we create and manage content. You'll establish AI usage guidelines and best practices, build comprehensive prompt libraries, collaborate with development teams on tool capabilities, work cross-functionally to enhance AI systems, implement quality tracking mechanisms, and ultimately shape the future of TIAA's AI-powered content practices.

• Job Summary
• The Senior Director, AI Content Strategist CW plays a critical role in leading experiences that are connected across a complex ecosystem of user journeys. This role is a perfect fit for a leader with a strong and inclusive design POV. This leader will help ensure we use consistent, approachable, and brand-aligned content throughout our experiences. The leader will work with senior partners in design, product, and engineering on setting the strategy, prioritization, and delivery of content.
• Responsibilities and Duties
• Educational
• Requirements
• Work Experience
• Preferred Experience & Qualifications
• 10+ years of content strategy, management, and UX writing experience Experience creating and managing prompt libraries and establishing AI quality tracking systems Demonstrated working knowledge of or practice in Figma Demonstrated experience contributing to AI governance frameworks and best practices with an openness to partner and collaborate with various stakeholders across the enterprise

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