General Manager

Overview

Provides management, direction, and leadership to ensure the property is maintained and operated in accordance with KWPM objectives. General Managers (GM) are certified and licensed by the State of Florida for Community Property Manager (CAM). The General Manager role will manage large communities, often with amenities, multiple boards, and associations. The General Manager (GM) oversees Property Managers and other department leaders.

Responsibilities

• As the key employee liaisons between the client, KW Property Management, and internal support staff, the General Manager must perform the job duties with a view toward projecting a professional and competent image : Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key.
• The position is fundamental to all functions of the community and includes working closely with the Association Board of Directors and / or the Developer to manage and operate the community, facilitate solutions to problems within the community. Strong management skills, customer service skills, and supervisory skills are required.
• Demonstrate a positive, professional and client-oriented attitude about the company with coworkers, residents, owners, clients and the public; whether contact is by mail, telephone or in person. Constantly strive for improvements in work process and results to better meet client’s expectations.
• On assigned properties, act as the company’s primary coordinator to assure that the company’s efforts fully meet and exceed contractual property management obligations.
• Prepare annual budget for the association.
• Analyze and distribute monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables.
• Maintain complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference. Coordinate with headquarters support staff on management company procedures for processing and distributing information. Provide prompt, detailed and accurate general status reports on all properties assigned.
• Supervise on-site team members. Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management. Encourage staff to behave in a professional manner and comply with company’s safety standards. Motivate staff to work as a team.
• Establish and maintain collaborative working relationships between departments, with coworkers and particularly with other members of a project team. Prepare for team meetings, in advance, and act as chairperson for the meeting.
• Acquire and maintain current knowledge of state and regulatory agency statutes and each client’s community documents, policies, and procedures.
• Initiate contact with new resident representatives to coordinate the move-in process, provide an introduction and orientation to the staff and building, review available services, and review the building rules and regulations.
• Set and adhere to the highest standards of performance and instill them in the staff by personal follow-up to ensure that the service is being delivered.
• Respond to phone calls and correspondence in a timely and professional manner.
• Maintain a professional relationship with the Board of Directors, Unit Owners, and vendors.
• Ability to run a Board of Directors meeting when necessary according to Roberts Rules of Order.
• Create a management report depicting an update on administrative items, a financial overview, actual condition of the property, progress of specific projects, and clear, concise recommendations.
• Prepare professional presentations of reports, action plans, budgets, bid analysis, etc.
• Support KWPM’s GREAT values, philosophy, goals and adhere to KWPM policies.
• Organize time effectively and balance the competing demands of multiple projects.
• Attend monthly Manager’s meetings.
• Maintain and upload all documents into the management support systems accurately and update accordingly.
• Monitor contracts regularly. Evaluate and negotiate all contracts effectively. Ensure all vendors provide a certificate of insurance naming the Association and KW Property Management as additional insured and certificate holder. Obtain copies of all business licenses from vendors. Update all documents accordingly.
• Maintain accurate records, files and communication pertinent to the Association office. Organize all files and policies as per the company’s standards.
• Update Association communication regularly – update menu boards, prepare Association newsletter, update Association website.
• Process violations, work orders, architectural control applications, lease applications, and sale applications regularly on a monthly basis as required.
• Possess knowledge of asset cash balances and availability of funds for projects. Manage cash flow for capital improvements.
• Monitor aging report, timely legal action, and updated collection module on a timely basis.
• Keep up-to-date equipment maintenance logs, inventory, and update preventive maintenance manual quarterly.

Competencies

Supervision

This position will be responsible for managing the staff on-site, including the Property Manager.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to talk or hear, stand, walk, use hands to finger, handle or feel, and reach with hands and arms. The employee will need to walk the property daily, which includes climbing stairs.

Position Type

This is a full-time exempt position. Days and hours of work are Monday through Friday. Business hours will be determined by the client’s needs.

Travel

There will be some travel to attend training and / or meetings, locally.

Required Experience and Education

Other

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Licenses & Certifications : CAM

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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