Case Manager/Resource CoordinatorVeritas HHS LLC • Asheville, North Carolina, United States, 28801

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Case Manager / Resource Coordinator

Veritas HHS LLC • Asheville, North Carolina, United States, 28801

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Veritas-HHS seeks a Case Manager / Resource Coordinator to work at the Buncombe County Child Support Services located in Asheville, NC.

About the Company

Veritas-HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. We bring together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems.

Our Company Culture is driven by our mission and core values. Placing our people at the forefront of everything we do is the backbone to our success and why people really enjoy working for Veritas-HHS. Here’s our Mission and Core Values.

Mission – Do socially useful work, have fun, and prosper.

Core Values – Integrity, innovation and creativity, quality of work, and customer service / teamwork.

Benefits we offer :

Health Insurance
Dental Insurance
Vision Insurance
401(k)
STD, LTD
Life Insurance
Employee Assistance Program
Telehealth Services
Paid Time Off
Volunteer Time Off
On Demand Pay
Rewards Program

About the Position

The NCP Case Manager / Resource Coordinator is responsible for managing an assigned caseload for noncustodial parents (NCPs) who require supplemental services to overcome barriers to supporting their children, including incarceration. This individual is responsible for identifying community resources, developing linkages with those resources, determining NCPs' needs for supplemental services and making appropriate referrals for services. Duties also include other Case Management tasks based on office need. This individual reports to the Team Leader.

Primary Responsibilities

Under the leadership of the Program Manager, work with community groups, organizations and employers to meet the service needs of low-income NCPs

Inform and educate target audiences about the program’s goals, services, requirements, and processes

Collaborate with office management and case managers on processes and procedures for case management and referrals to the NCP Resource Coordinator?

Coordinate referrals to community services and monitor for participation

Analyze case information and take next steps pursuant to State policies and procedures

Under supervision of staff attorney, prepare legal documents and correspondence related to a case

Work state automated system prompts to keep case information current and support automated case actions

Track own performance through special reports

Receive, evaluate, and resolve customer problems and complaints

Update state system with appropriate new information and records detail of customer contacts

Take all actions available to resolve customer concerns

Other related duties as assigned

Qualifications

Bachelor's degree preferred in psychology, social work or related field.?

At least two years of experience in legal environment or government case processing; public contact experience and knowledge of community service organizations preferred

Education can be substituted for years of experience

Demonstrated ability to communicate, participate in a team management environment and commit to team and office goals and core values

Learn about Veritas HHS at www.veritas-hhs.com.

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Case Coordinator • Asheville, North Carolina, United States, 28801