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Web Analyst (Hybrid Eligible)
Web Analyst (Hybrid Eligible)Boise State University • Idaho City, ID, US
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Web Analyst (Hybrid Eligible)

Web Analyst (Hybrid Eligible)

Boise State University • Idaho City, ID, US
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Job Summary / Basic Function

Web Analyst is responsible for development of a web analytics program and comprehensive SEO strategy at Boise State University for the purpose of delivering sophisticated, insightful and actionable data from Boise State's online channels. This position will act as an expert in web analytics and SEO and will function as a web and customer advocate who will provide value in the ability to gather and interpret data and to deliver recommendations to the campus community.

This position is not eligible for VISA Sponsorship.

This position may have the opportunity to work a hybrid work-schedule, where a mix of in-person work from a Boise State worksite and an alternative work location is utilized, within the state of Idaho. Candidates must be able to work on-site as needed.

Department Overview

The Division of Extended Studies is on a mission to extend higher education beyond traditional boundaries. Our collaborative teams expand student access and improve student success with innovative programs that reach across our metropolitan area, Idaho and beyond. We facilitate online education, community-based programs, concurrent enrollment at high schools, summer sessions, continuing education programs and other lifelong learning options. Join us!

The Marketing and Communications team, within the Division of Extended Studies, focuses on the awareness and promotion of Boise State Online and programs supported by the Division of Extended Studies. The team is composed of professionals with a variety of skill sets spanning creative, marketing and content development. The team draws on these diverse talents to collaboratively achieve goals.

Level Scope

Fully competent and productive professional contributor who applies acquired job skills, policies, and procedures to complete substantive assignments / projects / tasks of moderate scope and complexity. Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action. May provide guidance and assistance to entry level professionals and / or support employees. Typically hold a Bachelor's Degree and 2 years of professional experience or equivalent relevant experience.

Essential Functions

  • Align web and UX projects around the product vision and strategic plan of the University.

Analyze and Improve Website Effectiveness

Ensure university web content complies with university policies and best practices. Utilize Google Analytics and other site reporting tools to analyze user behaviors, site traffic, and content effectiveness.

  • Assess site SEO, make SEO improvements where applicable, and empower site administrators and content authors to optimize their content for search and user experience.
  • Utilize university page templates to design and develop web pages that are accessible, responsive and compatible with all browsers and platforms.
  • Support other MarCom reporting activities utilizing the suite of Google properties and purchased linking tools.
  • Contribute to website strategy

    • Lead team efforts to utilize analytics, best practices, and user experience data to refine and strategically improve web design and navigation.

  • Work with MarCom team members to utilize the university's content management strategy to assess current content and develop new content.
  • Work with site administrators to utilize analytics, best practices, and user experience data to refine and improve site architecture and navigation.
  • Lead landing page strategy by creating templates and variants for landing pages using Unbounce to support paid marketing campaigns. Make data driven decisions to increase conversions and engagement.
  • Design, develop, deliver and support web content and design.
  • Improve user experience by continually monitoring Extended Studies web properties to ensure that information is accurate, content is current, and pages are free of errors.
  • Collaborate closely with a variety of stakeholders, both internal and external, on all aspects of projects, including planning, content, layout and publication of marketing materials, turnaround time, etc.
  • ? Elicit requirements and document future state processes and functionality leveraging available tools and features. Translate needs into required specifications. Collaborate with development resources and project stakeholders to refine requirements.
  • Conduct user experience research and utilize feedback to make improvements.
  • Utilize Google Analytics and other site reporting tools to analyze user behaviors, site traffic, and content effectiveness and make data-informed changes to web content and navigation.
  • Leverage analytics to determine the effectiveness of activities and make continual improvements.
  • ? Execute quality assurance testing of projects to validate data and functionality.
  • ? Respond to incidents and requests for service and support
  • Monitor Wrike project management ticketing system to acknowledge and prioritize incidents and requests for service and support.
  • Utilize critical thinking skills and content management system knowledge to troubleshoot incidents; work with Extended Studies Marketing and Communications team, Extended Studies technical resources, and other OIT areas as needed.
  • ? Collaborate with team members and Extended Studies web users to provide service and support, and resolve errors as needed.
  • ? Contribute to the creation and maintenance of supporting communications, forms and MarCom reports through the university CRM (Slate) that nurture prospective students through enrollment.
  • ? Contribute to strategic planning and implementation of new and existing web and CRM features to improve the student user experience.
  • ? Collect and analyze ongoing campaigns for ROI, traffic, form submissions and other key metrics and schedule updates based on trends from performance data.
  • ? Support purchased list communications through data uploads, communication plan build-out and regular reporting.
  • ? Plan and execute usability testing and quality assurance of elements used across all outputs. Ensure media is accessible for all users.
  • ? Commitment to fostering a culture of respect, fairness, and access in higher education to serve various backgrounds.
  • ? May perform other duties as needed.

    • Knowledge, Skills, Abilities

    Web Analyst will possess the following work attributes : highly analytical, detail oriented, problem solver, multi-tasker and self-starter with ability to work in a deadline driven environment.

    Significant knowledge of web analytics and SEO strategies, including Google Analytics.

    Ability to consolidate large amounts of data into digestible and presentable highlights for a broad spectrum of users from within the University community and for outside vendors.

    Ability to review, improve and implement SEO strategies across University online channels on an on-going basis through analysis and consultation within the University community and with outside vendors.

    Minimum Qualifications

    Bachelor's degree or equivalent plus 2 years of relevant professional experience.

    Preferred Qualifications

  • ? 3–5 years of experience in web analytics, UX optimization or digital marketing, preferably in higher education or a large organization.
  • ? 2+ years of experience designing and optimizing landing pages.
  • ? 3+ years of experience managing or optimizing websites in a CMS (e.g., Drupal, WordPress, Cascade CMS).
  • ? 2+ years of experience leading A / B testing or conversion rate optimization (CRO) initiatives with measurable results.
  • ? 2–3 years of experience conducting SEO audits and implementing improvements resulting in higher keyword rankings and organic visibility.
  • ? 1–2 years of experience improving website accessibility and ensuring compliance with WCAG 2.1 standards.
  • ? 1+ years of experience working in a CRM (e.g. Slate, Salesforce).

    • Salary and Benefits

    Salary is $55,057.60 annually. Boise State University provides a best-in-class benefits package, including (but not limited to) :

  • 12 paid holidays and the University is closed between Christmas and New Year's (requires use of 3 vacation days)
  • Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
  • 10.76% University contribution to your ORP retirement fund (Professional and Faculty employees)
  • 11.96% University contribution to your PERSI retirement fund (Classified employees)
  • Excellent medical, dental and other health-related insurance coverages
  • Tuition fee waiver benefits for employees, spouses and their dependents
  • See our full benefits page for more information

    • Required Application Materials

    Resume and Cover Letter

    About Us

    Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We're a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.

    Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. We're building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.

    Learn more about Boise State and living in Idaho's Treasure Valley at https : / / www.boisestate.edu / about /

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    Web Analyst • Idaho City, ID, US