HVAC Field Support Specialist

Job Description

Job Description

Validated Custom Solutions (VCS ), an Envelop Group company, with locations in the Midwest and Southeast, specializes in delivering engineered solutions from concept to installation and maintenance. Collaborating with architects, engineers, contractors, and facility teams, VCS ensures project success across all vertical markets in Indiana, Ohio, and Florida. Our expert teams provide hands-on guidance through every phase; helping clients adopt efficient, reliable HVAC systems that meet evolving technology needs.

The Field Support Engine er plays a key role in overseeing the successful installation, start-up, and commissioning of HVAC equipment (especially air handling units, VRF systems, and chillers) across a variety of commercial projects. This position serves as the technical liaison between internal teams, contractors, and customers to ensure equipment is installed, started up, and functions according to manufacturer specifications and project requirements. The role is in the field focused primarily on supervision, coordination, and quality assurance, rather than hands-on service. Hands-on installation and service experience is required as base knowledge.

What you'll do :

• Visit job sites to inspect installations, provide contractor training, and resolve equipment issues before and after installation.
• Oversee start-up and commissioning activities performed by contractors; validate system performance and compliance.
• Provide on-site guidance and training on installation standards, product updates, and start-up expectations.
• Manage technically complex HVAC equipment projects from release through the start of the warranty period.
• Facilitate and schedule customer training on proper operation, maintenance, and safety procedures for installed equipment.
• Support warranty transition by validating that all start-up and commissioning steps are completed and documented.
• Maintain organized documentation including installation verification, jobsite visit notes, and progress tracking in project management software / salesforce.
• Promote service contract opportunities and support aftermarket parts sales by collaborating with the service team.
• Obtain Factory Authorized Service certifications for supported product lines and remain current on technical developments.
• Perform other duties as assigned.

Required skills, knowledge, and experience :

Physical Demands :

Qualified applicants must be legally authorized for employment in the United States without the need for employer-based sponsorship currently or in the future.

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Pre-hire requirements include a drug test, a driving report, evidence of insurability and a background check.

Job Posted by ApplicantPro