Member Experience Director (Bedford-Stuyvesant YMCA)

Member Experience Director (Bedford-Stuyvesant YMCA)

The YMCA of Greater New York is here for all New Yorkers to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities.

The Bedford-Stuyvesant YMCA is seeking a Membership Experience Director who will provide supervision and leadership to the Membership department. Responsibilities include achieving membership unit and revenue targets by personally following up with prospects, giving tours, and selling memberships according to the Y's systems. The Member Experience Director will also be responsible for budget development and implementation, retention, member satisfaction, local branch marketing, external outreach, relationship building, creating systems for quality assurance, strategic planning, and staff development. They will be responsible for an efficient internal and external membership operation, with the support of the Membership Coordinator, if applicable.

Key Responsibilities :

• Monitor progress towards the branch's goals (units, revenue, collections, prospecting, conversions, and retention) by utilizing the Tableau dashboard to access data and review all necessary reports.
• Set daily goals in order to achieve long-range goals.
• Personally follow up with prospects (non-join tours, guest pass users, health fair participants, outreach prospects, etc.), give tours and process memberships and registrations in the Y's AS400 system.
• Check-in with staff, observe their interaction with members, and provide coaching when needed.
• Hold membership staff accountable for handling membership inquiries by telephone and in person.
• Walk through the facility to spot-check cleanliness, maintenance, scheduling, and signage. Talk with members to obtain their feedback.

Bi-weekly Responsibilities :

Monthly Responsibilities :

Annual Responsibilities :

Continuing Responsibilities :

Desired Skills & Experience :

The YMCA of Greater New York offers a variety of benefits to its staff members, including retirement benefits, medical, paid time off, free YMCA membership, and more! Benefit eligibility is determined by an individual's employment status (i.e., full-time or part-time), tenure, and / or the number of hours scheduled to work. To learn more, please visit our website.

If you would like to be a member of our dynamic team, please complete our online application and submit your rsum and a thoughtful cover letter that explains your interest in the role and our organization. If you are a current YMCA employee, please submit your application through the Internal Career Site in Cornerstone.