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Healthcare Care Advocate (November Start Date) - 243843
Healthcare Care Advocate (November Start Date) - 243843Medix • Dallas, TX, US
Healthcare Care Advocate (November Start Date) - 243843

Healthcare Care Advocate (November Start Date) - 243843

Medix • Dallas, TX, US
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We are seeking a proactive and compassionate Care Advocates to join our team in downtown Dallas for a start date of November 24th . In this vital role, you will be responsible for the full care coordination for our members, serving as their primary point of contact through their healthcare journey ( via telephone

Start Date : November 24th, 2025

Employment Type : Permanent, Full-Time, Hourly

Location : This role is fully onsite in downtown Dallas.

  • Hybrid Opportunity : Employees can apply for hybrid consideration (up to two days at home) after nine months of employment , provided they consistently meet performance metrics for three consecutive months.

Schedule : Monday-Friday.

  • A schedule will be assigned randomly after the third week of training - candidates must be open to receiving any 8-hour shift between 8 : 00 AM and 8 : 00 PM for their assigned schedule.
  • Alaska Shift : Employees will work one remote "Alaska shift" from 1 : 00 PM to 11 : 00 PM once a month, for which they will receive 30 days' notice.
  • Compensation & Bonus Pay Opportunity :

  • Pay Range : $21.00 - $25.00 per hour.
  • Overtime : As an hourly position, this role is eligible for overtime.
  • Bonus Opportunity : Employees are also eligible to earn an additional $500 to $1,000 per month based on performance, starting 90 days after hiring. Performance indicators include case-to-consult ratios, scheduling speed, audit success, and overall quality.
  • Role Overview : The ideal candidate for this position is someone who is compassionate, well-organized , and passionate about helping people through challenging healthcare situations. You'll be a key part of supporting members through a critical part of their healthcare journey, making sure everything goes smoothly from beginning to end.

    Key Responsibilities :

  • Primary Point of Contact : Manage full care coordination, maintaining regular and supportive communication with members.
  • Member Education & Support : Educate members on surgical services, assist with provider selection, and schedule all procedures and follow-up appointments.
  • Caseload Management : Oversee a dynamic caseload, building to an average of 90 members at various stages of their care journey.
  • Provider Communication : Request medical records, confirm insurance, and verify appointment details with provider offices on behalf of members.
  • Travel Coordination : Assist with coordinating all necessary travel accommodations, including hotels, flights, and car rentals.
  • Data Management : Log all member interactions and information accurately into the company's CRM system.
  • Qualifications and Skills :

  • Education : An Associate's or Bachelor's degree is required.
  • Experience : Previous experience in a healthcare capacity is highly preferred. We are also open to recent graduates with a healthcare-related degree who are eager to make an immediate impact within healthcare.
  • Communication : Must be comfortable and professional on the phones, as this position requires extensive communication with both patients and provider offices. Strong verbal and written grammar skills are essential.
  • Resilience : Must be able to react well in stressful situations and thrive in a fast-paced environment.
  • Multitasking : Proven ability to juggle multiple member cases simultaneously while maintaining a high standard of care and organization.
  • Benefits Include :

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short-Term & Long-Term Disability
  • Life Insurance
  • 401(k) with Company Match
  • Paid Time Off (PTO)
  • Paid Parental Leave
  • Wellness Benefits
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    Care Advocate • Dallas, TX, US

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