Field Computer Service Technician Level I

Job DescriptionJob Description Benefits :

• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Wynndalco Enterprises, LLC :

Wynndalco Enterprises, LLC is a certified MBE / DBE firm that brings a unique blend of expertise and to every project we undertake. We are dedicated to delivering unparalleled excellence in Information Technologies solutions. We pride ourselves on delivering above and beyond customer service. Our services include Managed Services, Program / Project Management, System Integration, Break-Fix / Help Desk and maintenance services for end-users and data-centers; data, voice and video networks; we cater to the diverse needs of our clients across various industries. Our commitment to quality extends from on-site assessments to warehousing and logistics, ensuring seamless integration and support at every stage. We specialize in the distribution of AI software, providing cutting edge solutions to propel our clients into the future of technology-driven innovation.

About the role :

The Field Computer Technician / Driver provides on-site maintenance for our customers equipment. Responsibilities :

Installing and testing equipment

Troubleshooting issues, and making repairs

Responding to user needs and ensuring the optimal running of all systems

Load and unload shipments for all incoming and outgoing orders with use of pallet jack or hand truck

Scan and upload data regarding incoming shipments

Install applications / Setup Wi-Fi profiles

Troubleshoot basic computer hardware and software applications by repairing or replacement

Driving and Travel to outside locations for IT customer service

Reference point for all related queries.

Candidate requirements :

Minimum of 18 years of with a High School diploma or GED

Ability to install equipment, diagnose problems, and make repairs

Strong time-management skills and ability to stick to a tight schedule

Excellent problem-solving skills with a knack for troubleshooting technical issues

Reliable vehicle and up to date vehicle insurance, able to travel to outside locations for IT customer service

Knowledgeable in computer technologies (Windows / Apple / Chrome etc.)

Knowledgeable in Wired and Wireless networks

Microsoft Office skills (Word / PowerPoint / Access / Excel)

Good Verbal Communication and writing skills

Good organizational skills

Excellent customer service skills