Director of Retention

A company is looking for a Director of Retention to lead customer engagement and retention strategies.

Key Responsibilities

Own the full subscriber journey, including onboarding, renewal, and churn prevention

Design and implement automated lifecycle communications that resonate with customers

Lead customer feedback initiatives and translate insights into actionable strategies

Required Qualifications

7+ years in retention or lifecycle marketing for a DTC or subscription brand

Deep expertise in email, SMS, and CRM platforms

Proven ability to enhance retention and customer satisfaction through creative and analytical methods

Experience in collaborative and fast-paced environments

Genuine passion for dogs and belief in the company's mission