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Member Services Representative Morning

Member Services Representative Morning

Planet FitnessTuscaloosa, AL, US
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Morning Member Services Representative

Planet Fitness is looking for an energetic, reliable, and service-oriented Morning Member Services Representative to join our team. As the first point of contact for our early-bird members, you will play a key role in creating a welcoming and safe environment while ensuring daily operations run smoothly. You'll be responsible for checking in members, maintaining a clean and functional facility, and supporting club operations through reporting and system management.

Location : Tuscaloosa (Skyland) Department : Front Desk / Member Services Reports To : Club Manager / Assistant Manager Shift : Morning (6am-2pm or 7am-3pm)

Key Responsibilities :

  • Greet and check in members promptly and professionally using club protocols.
  • Run and review morning operational and membership reports.
  • Clean and sanitize workout areas, locker rooms, front desk, and equipment regularly.
  • Assist with club opening procedures to ensure the facility is ready for members.
  • Learn and utilize the Ignite by DataTrak system for member management, daily reporting, and communication.
  • Respond to member inquiries, provide accurate information, and assist with account issues or sign-ups.
  • Lift and move fitness equipment as needed for cleaning, organization, or maintenance.
  • Monitor and maintain club equipment, reporting any issues to management.
  • Follow all Planet Fitness safety, cleanliness, and member service protocols.
  • Promote a Judgement Free Zone by providing a friendly and inclusive experience to all members.

Qualifications :

  • High School Diploma or equivalent preferred
  • Customer service experience is a plus
  • Basic computer skills and willingness to learn new systems (Ignite by DataTrak)
  • Ability to lift up to 50 lbs and perform physical tasks throughout the shift
  • Dependable, punctual, and self-motivated
  • Strong attention to detail and ability to follow procedures
  • Friendly, professional demeanor with excellent communication skills
  • What We Offer :
  • Free Black Card Membership
  • Ongoing training and growth opportunities
  • A positive, team-focused environment

    • Planet Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

    Compensation : $10.00 per hour

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    Member Service Representative • Tuscaloosa, AL, US