Health Insurance Plan Project Manager (Hybrid in Troy, MI) - Health Alliance Plan

Information Technology

This hybrid position will require in person attendance as needed for project / department meetings in Troy, MI.

General Summary

As a member of HAP's Transformation Office, this role will manage various business and system related projects of a highly complex nature. These projects could be technical or functional in nature; most often they are cross-departmental. The projects can be executed in an Agile or Waterfall methodology, depending on the business area. This role will manage projects in their entirety and support Corporate Divisions / Departments in achievement of their strategic goals by assisting in the timely and cost-effective delivery of all projects with a professional, motivated, customer focused, and winning manner.

Principle Duties And Responsibilities

• Leads in planning projects, including requirements, design, construction, testing, acceptance, implementation, and post-implementation review of project deliverables.
• Assesses and deliver appropriate project teams comprising of various department, customer, and vendor resources.
• Prepares needs statement for additional non-HAP personnel.
• Participates in the procurement of contractors / vendors for necessary work to be performed under a contractual agreement.
• Provides assistance and mentors all HAP employees on project management related issues.
• Defines and negotiates Project Scope and Deliverables.
• Identifies costs and benefits of the project.
• Obtains approval for projects, justifying the return on investment.
• Plans and staff projects.
• Plans and schedules user training related to the project's implementation.
• Documents and communicates process models, project scope, deliverables, and commitments.
• Leads complex initiatives to a successful conclusion.
• Manages Project Teams and ensure that project resources are utilized in an effective and efficient manner.
• Ensures Partnership Agreements are met or exceeded via the facilitation and resolution of barriers prohibiting the progress on projects by fostering creative, win-win solutions.
• Produces project status reports, workplans, timelines, budget reports, risk management, issue lists, and project metrics.
• Monitors progress, change control, issue resolution.
• Manages scope change, issue resolution, and negotiate change in deliverables.
• Ensures appropriate documentation for user manuals, training materials.
• Provides feedback to line manager on team member performance.
• Manages post implementation support.
• Provides post implementation project review.
• Guides and coaches the team to follow Agile / Scrum practices including daily standup meetings, sprint planning, code reviews, and appropriate decision-making methods.
• Guides and coaches the team to become self-organized and efficient.
• Manages and prioritizes the product backlog and resolves impediments that interfere with sprint schedules.
• Is responsible for supporting and coaching the Product Owners and Business Partners on Agile / Scrum practices.
• Recommends and implements process changes to increase project and Corporate Program Management Office and Business Transformation execution performance.
• Ensures leadership and internal and external resources assigned to projects learn and practice HAP's Project Management Methodology.
• Assists in the review of technology and system applications to ensure cross platform continuity, reduce redundancy of hardware / software resources, and overall, ensure a proper fit into the HAP environment.
• Partners with management to champion projects that support HAP's Strategic Vision.
• Ensures that all support and services delivered to the customers are completed with high quality, appropriate functionality, and in a timely cost-effective manner.
• Ensures that all projects meet or exceed commitments made to the customer.

Education / Experience Required