Office Assistant Scheduler / Community Relations

Job Description

Job Description

Office Administrator & Community Assistant – Senior Helpers

Location : Albuquerque, New Mexico

Employment Type : Full-Time

Department : Administration / Human Resources

Make a Difference Every Day. Work as a Team to Succeed.

At Senior Helpers, we’re seeking a dynamic Office Administrator & Community Assistant who thrives both inside the office and out in the field . This dual role is perfect for someone who loves connecting with people—whether answering calls, solving scheduling puzzles, or representing Senior Helpers to referral partners and prospective caregivers across the Albuquerque area.

If you’re resourceful, personable, and passionate about helping seniors live independently, we want you on our team.

Why Work for Senior Helpers?

Great Place to Work® Certified

Autonomy – We trust our team to perform with ownership and independence.

Task Variety – Split your time between office operations and meaningful community engagement.

Mission-Driven – Every day, you’ll help families find peace of mind and caregivers find purpose.

Key Responsibilities Scheduling, Client Relations & Office Operations (≈ 50%)

Answer and direct incoming calls with warmth and professionalism.

Serve as a point of contact for clients and caregivers—resolving scheduling needs, updates, and general inquiries.

Maintain full coverage on client schedules by coordinating shift assignments and making real-time adjustments for callouts or changes.

Input new client leads into care management software and follow up promptly.

Support onboarding, compliance tracking, and administrative tasks such as data entry, document prep, and file management.

Collaborate with the scheduler, RN, and care coordinators to maintain smooth operations and client satisfaction.

Community Outreach & Caregiver Recruitment (≈ 50%)

Visit referral sources (e.g., hospitals, rehabs, senior centers, physician offices) to drop off materials, check in with staff, and promote Senior Helpers’ services.

Represent the Senior Helpers brand positively and professionally in the community.

Conduct outreach and attend job fairs or events to attract quality caregivers.

Engage prospective caregivers through local marketing efforts, social media outreach, and referral incentives.

Build and maintain relationships with both referral partners and the caregiver community to ensure ongoing recruitment success.

Qualifications

2+ years of experience in an administrative, customer service, or healthcare-related role.

Strong written and verbal communication skills.

Reliable, personable, and able to manage both office and field duties efficiently.

Experience with scheduling or CRM systems preferred (home care or healthcare experience a plus).

Comfortable visiting facilities and engaging with community partners.

Organized multitasker with strong attention to detail and follow-through.

Valid driver’s license and reliable transportation required.

Perks & Benefits

401(k) with company match

Health, Dental & Vision Insurance

Short-Term & Long-Term Disability

Life Insurance

Paid Time Off (PTO)

Pay On Demand

Bonus Opportunities

Employee Discount Programs

About Senior Helpers

Senior Helpers is a nationally recognized leader in in-home senior care. Since 2005, our mission has been to provide compassionate care and improve the quality of life for our clients, their families, and our employees. We are an independently owned and operated franchise of SH Franchising, LLC.

Diversity & Inclusion

We proudly promote an inclusive and respectful workplace. Senior Helpers is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, genetics, sexual orientation, gender identity, or any other protected status.

Join a Team That Values Action and Impact

Be part of a growing team where your initiative, communication skills, and community presence directly contribute to our success.

Apply today and start building relationships that make a difference.