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Onsite Consultant
Onsite ConsultantFedEx Group • Cincinnati, OH, US
Onsite Consultant

Onsite Consultant

FedEx Group • Cincinnati, OH, US
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Overview

The Onsite Consultant is responsible for providing professional and responsive service to onsite customers in environments including production, mailroom, shipping and / or retail services. The Onsite Consultant interfaces with customers at all levels and works to meet customer requests and contract requirements. The role involves operating a wide variety of computers and equipment, moving boxes and equipment, stocking supplies, managing projects, filling out forms, sorting papers, completing tasks based on priority, following supervisor instructions, and communicating effectively with team members. The Onsite Consultant delivers a positive customer experience using consultative skills to anticipate needs, suggest alternatives and provide solutions. The position works with minimal instruction and supervision and interacts daily with customers, managers, team members and vendors to accomplish established business objectives.

Employee Benefits

  • Competitive wages for both full and part time opportunities
  • 401K plan with company match after 1 year
  • Educational assistance up to $5,250 per calendar year for undergraduate and graduate courses. No employee lifetime limit.
  • Scholarship Program opportunity for FedEx Office employees and eligible dependents after 1 year of employment that range from $1,000 to $5,000 per program year.
  • Generous paid time off program that includes holiday pay, bereavement time, jury duty, and accrual programs for paid vacation and sick time.
  • Sick time accrues 1 hour for every 30 hours worked.
  • Vacation accruals are based on position and years of service. For part-time, start accruing after 1 year of service at a rate of 3.34 hours for every 173 hours worked. For full-time, start accruing vacation time immediately based on hours worked to accrue approximately one or two weeks of paid vacation in the first year (based on position) and work your way up to more paid vacation time with tenure.
  • 4 premium holidays, 2 non-premium holidays, and two floating holidays for all eligible employees.
  • Paid parental leave for both moms and dads
  • Adoption Assistance Program
  • Medical, Flexible Spending Accounts, EAP, Dental, Vision, LTD & STD Disability, Life Insurance, Commuter, and Voluntary benefits
  • Valuable employee discounts on shipping, printing, and access to LifeCare / Lifemart that offers discount programs for items such as retail and auto purchases, computer products, day care services, health and wellness needs, real estate, mobile phone products, education, and more.
  • Free FedEx Learning Center (FLC) to help with career development aspirations / training for all FedEx Office employees.

General Duties and Responsibilities

The following is a representative list of duties the position may be asked to perform and is not intended to be all-inclusive.

  • Follow FedEx Office standard operating procedures and adhere to legal, HR, safety and security policies and procedures
  • Follow instructions of supervisors and assist other team members in performing onsite functions
  • Meet onsite guidelines and policies (safety training, background check, and any other requirements)
  • Keep and maintain the working premises neat and free from clutter, maximizing safety and efficiency
  • Maintain high levels of customer service and use sound judgment to resolve customer issues; escalate to supervisor as needed
  • Provide customer service and problem-solving to satisfy needs with minimal supervision
  • Perform multiple tasks simultaneously
  • Assist in training onsite team members
  • Ensure confidentiality of customer data and careful handling of documents, media, and packages
  • Perform administrative duties, including ordering supplies and inventory controls
  • Collaborate with office and print locations as needed to produce customer work and fulfill needs

    • Production

  • Produce complex orders, prioritize production, perform quality checks and coordinate pickups and deliveries
  • Operate Digital and Signs & Graphics printers, binding and other auxiliary equipment
  • Monitor production flow to ensure orders are done right and on time
  • Ensure quality during and after the production process
  • Set up, operate and maintain equipment
  • Produce work in accordance with LEAN manufacturing principles to deliver Done Right On Time quality results

    • Shipping & Mailroom

  • Coordinate all mail and shipping related services and activities
  • Pick up and deliver customer packages and mail onsite
  • Move packages with appropriate equipment and assistance
  • Assemble packages and prepare goods for shipping by wrapping items, placing in containers, weighing, and labeling
  • Operate and maintain a mail processing machine (mail meter) for outbound mail
  • Provide customer service by determining shipping methods and informing customers of products, services, routes, and rates
  • Sort and prepare packages and mail for pickup or delivery
  • Utilize a tracking system to log receipt and release of packages
  • Utilize pallet jacks and other large package handling equipment
  • Investigate packages and mail with unknown recipients

    • Retail

  • Demonstrate consultative behaviors to provide friendly, professional service
  • Apply expertise in printing, signs and graphics, and shipping to recommend FedEx Office products and services
  • Use consultative skills to anticipate customer needs, suggest alternatives, and deliver solutions
  • Accurately take complex customer orders, including pricing information
  • Manage bid follow-up and consult on complex orders
  • Apply knowledge of onsite pricing and contractual obligations
  • If applicable, operate the Point of Sale terminal, process financial transactions, and handle cash securely
  • All other duties as needed or required

    • Minimum Qualifications and Requirements

  • High School Diploma or equivalent required
  • 1+ year of specialized experience preferred
  • Excellent verbal and written skills
  • Proficiency with computer systems and ability to learn new software applications quickly
  • For new hires, must meet all employment qualifications in force at time of hiring
  • For current team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

    • Essential Functions

  • Ability to stand during entire shift, excluding meals and rest periods
  • Ability to move and lift 55 pounds
  • Ability to bend / twist at the waist and knees
  • Ability to communicate effectively with customers, vendors and team members
  • Ability to perform work activities requiring cooperation and instruction
  • Ability to function in a fast-paced environment under substantial pressure
  • Ability to maintain attention and concentration for extended periods
  • Ability to work with minimal supervision
  • Regular attendance and maintaining established business hours to support the FedEx Office business

    • Pay and Additional Details

    The description includes information about pay transparency and additional details. It notes that FedEx Office is an Equal Opportunity Employer including veterans and disability. It mentions accommodations in the application process and provides a contact for accommodations. It also states that FedEx Office will consider qualified applicants including those with criminal histories, in compliance with applicable laws.

    Equal Opportunity and Accommodations

    FedEx Office is an Equal Opportunity Employer including Vets / Disability. Reasonable accommodations will be provided during the application and hiring process upon request. Applicants requiring accommodations should email HR.Recruiting@fedex.com. FedEx Office will consider all qualified applicants in accordance with state and local laws and ordinances.

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    Consultant Onsite • Cincinnati, OH, US