Operations Manager | DC

Operations Manager | DC

At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Start Something Extraordinary As a District Manager at Blank Street you will oversee the financial performance and growth of a collection of retail cafes. You'll own developing, hiring and inspiring a team of General Managers and Cafe Managers who in turn inspire and develop a team of Baristas and Shift Leads. You will oversee and role model all customer service, hospitality, team leadership and operational duties ensuring your cafes are joyful for both customers and employees.

What you'll own :

People - Deeply care for and coach your teammates

• Create a motivating and engaging culture that employees are excited to show up for
• Consistently celebrate, train, coach and mentor your team
• Step in to cover leadership scheduling gaps or time off in your locations
• Oversee the districts' time and attendance practices
• Manage your district's labor strategy and budget
• Hire General Managers and Cafe Managers for your district in collaboration with Regional Leadership and the People Team
• Support your General Manager's hourly level hiring practices, guiding and supporting decision making - taking a holistic view of your talent bench
• Oversee and validate the quality of training being led by your managers
• Develop your teams in a timely manner, ensuring any performance issues are addressed quickly and fairly
• Partner with the People Team to navigate employee relations ensuring the utmost respect for our people and their experience
• Work with HQ to manage change to ensure Blank Street is continuously evolving while minimizing disruption for your team
• Work to maintain the very best team engagement scores
• Host market meetings & social events

Product - Execute our product mix flawlessly

Physical Space - Ensure true operational and brand excellence

Performance - Be the best at what you do

Project - Evolve the Business

What you'll bring : Qualifications :

Skills :

Attributes :

Availability Requirements :

Full Time : 40-50 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday)

Perks :