Service Engineer I / II / III

Job Description

Job Description

Salary : $55,000 - $95,000 DOE

Job Summary

Kotman Technology is looking for skilled, client-focused Service Engineers who thrive in a fast-paced, high-touch MSP environment. You'll support executive and employee clients across multiple industries including agriculture, non-profit, and professional services helping them get the most out of their technology while keeping their businesses running smoothly.

This role is primarily reactive and proactive support, providing variety while ensuring client systems are reliable and secure. You'll be part of a pod-based team reporting to a Service Lead, collaborating closely with Project Engineers and peers to deliver consistent, high-quality service.

You'll join a fast-paced, in-office Fresno team that values excellence, service, and our strong Go-Giver culture (check it out, it's a great book).

What You'll Do

• Deliver high-touch in-person and remote support to executive and employee users.
• Troubleshoot and resolve technical issues across endpoints, servers, networks, and productivity tools.
• Maintain client environments according to Kotman standards, including ticketing, documentation, and status updates.
• Proactively monitor and maintain devices, networks, and applications to prevent downtime.
• Assist with small-scale technology projects or deployments as needed.
• Participate in on-call rotation to support clients during off-hours or scheduled maintenance.
• Continuously improve processes, tools, and documentation to elevate the pod and client experience.

Career Path

Service Engineers have a clear growth trajectory. Starting as I, II, or III, you can advance into Project Engineering, Service Architecture, or Service Management roles with experience, certifications, and demonstrated client excellence.

What We're Looking For

Windows 10 / 11, Microsoft 365, Azure, Windows Server (2012-2022)

Why Kotman Technology?

We're an MSP that values people as much as technology. Highlights include :

Apply Today

If you're ready to join a fast-growing team that prioritizes client success, culture, and innovation, we'd love to hear from you!

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