Call Center Representative

Job Description

Job Description

Company Description

Reboot Staff – About Us

At Reboot Staff , we are dedicated to connecting top talent with leading companies across diverse industries. Our mission is to empower individuals to achieve professional growth while delivering exceptional service to our clients. We pride ourselves on fostering a dynamic, supportive, and inclusive work environment where every team member can thrive.

Job Description

Job Description :

We are seeking a motivated and professional Call Center Representative to join our Miami team. In this role, you will be the first point of contact for our clients, delivering outstanding service and support. The ideal candidate is customer-focused, detail-oriented, and able to handle high-volume inquiries with professionalism and efficiency.

Responsibilities :

Respond to inbound calls and emails in a timely and professional manner.

Provide accurate information regarding company products and services.

Resolve customer inquiries, complaints, and issues effectively.

Document interactions and maintain up-to-date records in the company database.

Collaborate with team members to ensure consistent service quality.

Identify opportunities to improve customer satisfaction and operational efficiency.

Qualifications

Qualifications :

High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.

Proven experience in a customer service or call center environment is a plus.

Excellent verbal and written communication skills.

Strong problem-solving skills and attention to detail.

Ability to work in a fast-paced, dynamic environment.

Proficiency with Microsoft Office Suite and call center software is a plus.

Additional Information

Benefits :

Competitive salary of $47,000 - $51,000 per year.

Opportunities for professional growth and career advancement.

Comprehensive training and development programs.

Positive and collaborative work environment.

Health, dental, and vision benefits.

Paid time off and holidays.