Customer Success Manager
VirtualVocationsAkron, Ohio, United Statesjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
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A company is looking for a Customer Success Manager (Commercial).
Key Responsibilities
Develop and maintain strong relationships with customers, guiding them through onboarding and renewal processes
Collaborate with sales on customer renewals and identify upsell and cross-sell opportunities
Monitor customer satisfaction, mitigate risks, and conduct regular business reviews to ensure value realization
Required Qualifications
2+ years of experience in Customer Success, Account Management, or a similar client-facing role
1+ years of experience with Salesforce and Zendesk
1+ years of experience in cybersecurity
Understanding of cybersecurity concepts and industry trends
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Customer Manager • Akron, Ohio, United States