Customer Service Representative

Job Description

Job Title : Customer Service Specialist

Location : Irvine, CA

Pay Range : $17-$21 / Hour

Schedule : Standard Office Hours

Duration : 6-Month Contract

Summary :

The Customer Service Specialist will be responsible for supporting a call center environment by handling a high volume of phone and email inquiries from both internal and external stakeholders. The role involves order placement, processing administrative returns, resolving service or billing complaints, and providing timely status updates to ensure customer satisfaction.

Job Responsibilities :

• Interact with customers via phone and email to provide order status updates, place new orders, and process billing adjustments.
• Investigate and resolve customer service concerns, escalating unresolved issues as necessary.
• Maintain accurate documentation of all customer interactions, including inquiries, complaints, and resolutions.
• Collaborate with internal departments such as Supply Chain, Sales, and Inventory Management to resolve order-related issues and maintain accuracy.
• Process administrative returns, monitor product receipt, and prepare supporting documents for billing credits in compliance with internal controls.

Essential Duties and Job Functions :

Knowledge & Skills :

Education & Experience :