Network Engineer

As a Network Engineer ITG, you will work with a dedicated, client-focused team, that strives to provide excellent service to our clients. You will be responsible for maintaining and supporting client network infrastructures, supporting production, and designing improvement initiatives. You will be expected to test and evaluate network systems to eliminate problems and improve reliability; provide second-level support; diagnose and resolve complex network problems; consult with customers on projects, translate requirements into a project plan and manage the project through completion; provide support for all clients’ networks, hardware, and software utilizing a combination of phone, remote access, and onsite support.

Specific Duties :

• Analyze customer requirements and create technical approach documents, detailing hardware requirements, and configurations, with various solutions.
• Analyze, diagnose, and resolve complex network problems as part of second / third-level support.
• Consult with customers on a regular basis, gathering project requirements and developing cost-effective solutions.
• Support external corporate user communities with desktops, laptops, mobile devices, Microsoft Windows platforms and applications, voice, LAN technologies and Infrastructure security.
• Serve as a second / third-level support technician to assist in the diagnosis and resolution of customer outages and chronic customer problems. May have to take the lead on crisis calls.
• Liaise with vendors on new technologies and recommend new and cost-effective solutions to improve reliability and service.
• Develop, enhance, and maintain network design layouts that are reviewed for problem analysis and resolution.
• Ensure desktop and laptop computers interconnect seamlessly with systems including file servers, email services, and application servers.

Qualifications :