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ELECTRONIC HEALTH RECORDS SYSTEM ADMINISTRATOR

ELECTRONIC HEALTH RECORDS SYSTEM ADMINISTRATOR

VOA Northern RockiesCheyenne, WY, US
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Overview

Electronic Health Record Systems Administrator

Classification : Exempt

  • Reports to : Senior Enterprise Administrator : Software and Applications
  • Date : February 2025

Responsibilities

  • Responsible for the setup and oversight of EHR implementation.
  • Build needed forms, workflows, and processes within the EHR to include but not limited to SSVF, HVRP, Staff Sgt. Fox, and GPD.
  • Help desk tickets : regularly monitor, triage, and complete and close tickets.
  • Maintain the system administration of the organization\'s current EHR and related applications.
  • Create and maintain training materials for the EHR and related applications.
  • Research and troubleshoot potential problems to determine whether issues are user error, a bug, a fix, or if training is necessary.
  • System cleanup : monitor and perform necessary cleanup processes such as merges, discharges, closing end-dated staff, and re-routing notes.
  • Staff termination monitoring : create reports and mechanisms to assist terminating staff and their supervisor in completing unfinished tasks before departure.
  • Assist the finance team with the security and setup of software systems as needed.
  • Maintain integrity of the system, including locking charts, deceased client records, and auditing as needed.
  • Collaborate with veteran's teams, data team, fiscal team, and clinical leads / teams.
  • Test, install, and document system patches and software upgrades within the EHR, billing systems, and related applications.
  • Maintain EHR tickets and escalate when appropriate; provide support to internal users (veteran's team, clinical team, line staff and billers).
  • Run reports or build / run custom reports; use Excel to manage and format report outputs for staff.
  • Work with Netsmart AMS and experts via email and meetings on bugs and high-level needs; enter CASES and / or Innovations into the Netsmart Support Center.
  • Maintain confidentiality at all times.

    • Qualifications

    Required Education, Experience, or Eligibility

  • 2 years prior experience managing Electronic Medical Record / Electronic Health Record systems, or 4 years prior experience in EHR or Case Management systems.
  • Prior experience in information technology systems administration.
  • Superior verbal and written communication skills.
  • Proficiency with Microsoft Office Suite.
  • Strong time management skills and ability to meet deadlines.
  • Excellent troubleshooting skills.

    • Preferred Education and Experience

  • Bachelor's degree and 4 years prior experience managing EHR / EMR systems or 6 years prior experience in EHR / Case Management systems.
  • Veterans program experience strongly preferred.
  • Behavioral health / healthcare experience strongly preferred.
  • Knowledge of computer operating systems, browsers, databases, and applications.

    • EEO Statement

    Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. We will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.

    Location : Cheyenne, WY

  • Employment type : Full-time

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    System Administrator • Cheyenne, WY, US

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