Corporate Customer Service Representative (On-site, Las Vegas)

Retail Customer Service Representative

Eagle Promotions is seeking a Retail Customer Service Representative. This role supports key business clients and retail partners through high-level customer service, order management, and internal coordination. The ideal candidate will have prior experience managing B2B customer accounts, working with internal departments, and ensuring a seamless client experience from order entry through delivery.

This is not a retail store or call center position; we are looking for individuals with experience supporting corporate clients in a product-based environment.

Job Description Summary :

The Retail Customer Service Representative at Eagle Promotions will have the opportunity to work within an established team to service the needs of our Retail customers along with other assigned clients. As an integral part of the retail team, you will be responsible for the accurate processing of customer purchase orders as well as other assigned duties as needed.

Order Management Responsibilities :

• Process orders accurately and in a timely manner
• Purchase order components as needed for fulfillment
• Manage orders and revisions within the customer order system
• Route paperwork and purchase orders (POs) through the internal system from order initiation to completion
• Identify and resolve stock issues as they arise
• Communicate order status and PO updates to assigned leads
• Maintain awareness of all active orders, including expectations and any changes
• Organize and maintain accurate inventory counts for all pre-printed production goods
• Maintain up-to-date retail style packets for easy reference
• Cross-train to support other team members as needed

Required Skills :

Education & Experience :

Company Expectations :