Technical Service RepresentativeManpower • Milwaukee, WI, US
Technical Service Representative
Manpower • Milwaukee, WI, US
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job_description.job_card.job_descriptionAssociate's degree or equivalent from two-year college or technical school; and / or high school diploma or equivalent plus six months to one year experience and / or training in hydraulic and 12V electrical systems. Manufacturing experience is helpful but not required. Develop and or can use Power and hand tools. Develop and or can troubleshoot and repair snow and ice removal equipment. Developing ability to apply complex product and industry-specific topics and leverage the material to successfully service internal and external customers as part of the Essential Duties and Responsibilities as outlined in this Job Description. Developing ability to efficiently and accurately record data such as RMAs, Complaint Records, Warranty Registration, and other relevant data. Communicates efficiently, effectively and professionally as perceived by the internal and external customers. Demonstrated ability to consistently maintain a high level of energy and enthusiasm that is undeniably perceived by internal and external customers. Demonstrated ability to accept and support changes in procedures, products, and services and offer constructive feedback throughout the developmental process. Demonstrated ability to work effectively with wide-ranging personality. Demonstrated ability to operate effectively in a team environment across discipline and geographical boundaries. Developing ability to read and interpret documents such as operating and maintenance instructions, procedure manuals, electrical and hydraulic schematics, and safety rules. Developing ability to speak effectively before the public and distributor / dealer personnel. Developing ability to utilize multiple computer software programs including Microsoft Office Products. Developing ability to effectively utilize CRM software to conduct searches, answer questions, produce reports, and record relevant customer interactions. Developing ability to navigate and utilize company and related industry websites, directories, and software such as Warranty Database, Match programs, etc. Developing ability to read and interpret specifications and drawings. Demonstrated ability to think logically and practically before making decisions. Consistently seek advice when appropriate. Demonstrated ability to maintain confidentiality when required. Developing ability to fully resolve heated disputes with internal and external customers utilizing a diplomatic approach that does not jeopardize the overall relationship. Developing ability to retain and apply concepts learned during Intermediate Service School training. Developing product knowledge via the on-boarding process. Developing ability to retain and apply concepts learned during Intermediate Service School training. Associate Full-time Customer Service and Training Industries : Machinery Manufacturing
Overview
Direct Hire Search Consultant - Manpower
Our client, a premier manufacturer of work truck attachments and equipment, is seeking an experienced Technical Service Representative to join their team. In this role you will work with equipment dealers and end users on resolving technical issues, conduct product demonstrations and training and on occasion install, service and maintain products on demo vehicles.
Base pay range
$50,000.00 / yr - $77,000.00 / yr
Direct message the job poster from Manpower
Responsibilities
- Answer telephone calls, e-mails and from customers concerning products and complaints.
- Administer RMA claims in the warranty program including customer contact, data entry, disposition of claims and returned product.
- Must have Valid State driver\'s license, Ability to meet DOT requirements to operate a DOT registered vehicle, ability to obtain a passport for business travel outside the U.S.
- Assist in the development / improvement of training materials, product displays, training aids and presentations. Train distributor / sub dealer personnel and end users at individual, regional and factory locations in product knowledge, troubleshooting and repair of all Equipment.
- Install, service and maintain products on Regional Sales Manager demo vehicles. Provide Sales, Advertising and Marketing department with support for sales events and photo shoots requiring assembly and presentation of product.
- Participate in fit-up checks of current kits on new model / year trucks and assist the Innovations Department in field tests of newly designed products.
- Proofread all technical literature for content, grammar and clarity.
- Provide reports and file paperwork in a timely and orderly manner.
What this role needs
Education
Related Skills and Knowledge
Development and Growth
Quality Focus
Communication / Interpersonal Skills
Computer Skills
Decision Making / Judgement
Product and Technical Knowledge
Manufacturing and Industry Knowledge
Seniority level
Employment type
Job function
Note : This is a reformatted version of the candidate description; any additional job postings or related items listed below are not part of this role.
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