Customer Service Representative

A company is looking for a Customer Service Representative.

Key Responsibilities

Serve as the main point of contact for complex, high-priority customer issues across various channels

Track and analyze customer contact data to identify trends and prepare reports for management

Collaborate with internal teams to advocate for customer needs and drive process improvements

Qualifications & Experience

High school diploma or equivalent (required)

2+ years of experience in customer service, client relations, or call center environment

Proficiency with CRM software and case management systems (e.g., Zendesk, Salesforce)

Strong analytical skills to identify trends and report findings

High level of integrity and discretion when handling sensitive customer matters