Buyers Club Customer Service Representative

Job Description

Job Description

Salary : $18-20 Hourly DOE

Dave Purchase Project is a not-for-profit 501(c)(3) organization whose mission is to facilitate

disease prevention. We are dedicated to the creation, expansion and continued existence of

syringe exchange programs (SEPs) as a proven method of stopping the transmission of blood-

borne pathogens in the injecting drug using community. We are also dedicated to empowering

vulnerable populations by providing them with the knowledge and resources to enable them to

make informed choices regarding their healthcare options.

Locally, we operate the Tacoma Needle Exchange (TNE) the first legally-sanctioned SEP in the

United States. TNE provides Tacoma and Pierce County residents with access to harm reduction

education and resources, care coordination, insurance enrollment, wound care clinics, HIV / HCV

testing, and new safer injection supplies.

Nationally, our efforts are conducted through our Buyers Club (a.k.a., North American Syringe

Exchange NetworkNASEN), a harm reduction clearinghouse that leverages the economic

power of SEPs throughout the United States, Puerto Rico, and the US Virgin Islands to ensure

equitable access to low-cost harm reduction supplies, technical assistance, and science-based

best practices for all SEPs regardless of their size or budgets.

Dave Purchase Project was created, and continues to operate, with the understanding that

meeting people where they are is the most effective method of reducing the negative

consequences associated with drug use. We provide all of our services free of charge in a non-

judgmental manner. We encourage a collaborative environment where staff often work in

teams and are expected to be proactive in their work. Staff are expected to actively participate

in the improvement of service delivery and the development of programs.

Position Summary :

The Buyers Club Junior Customer Service Rep is primarily responsible for processing orders and

entering vendor invoices. All transactions with customers need to be done with respect and

the highest level of customer service possible. This job position must work closely with vendors

as well as other Buyers Club staff to improve product availability, shipping, and pricing.

Responsibilities :

• Create and send invoices and quotes.
• Process customer orders with vendors.
• Enter vendor invoices into QuickBooks.
• Provide updates to customers.
• Attend meetings, agency level training courses and events as assigned.
• Contribute to a team effort and other work as assigned. Including but not limited to

monthly all staff meetings.

team effort, and other duties as assigned.

Experience :

organizations providing direct services a plus.

prioritize tasks effectively and meet deadlines.

simultaneously.

marginalized individuals, especially through participation in advocacy and national support.

integrity is necessary.

and use of the Internet for customer service research required.

Requirements :

direct service to participants.

Reports To : Buyers Club Manager

Status : Full-Time, Non-Exempt