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Zone Manager

Zone Manager

Paradies LagardereVandalia, OH, US
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Zone Manager Retail

Zone Managers are leaders that drive sales, service, and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching / training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts.

Service :

  • Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company's policies and procedures
  • Train and perform all register / cash handling / Loss Prevention functions as outlined in the Standard Operating Procedures

Operations :

  • Facilitate opening and closing of stores
  • Direct the replenishment of merchandise / supplies, maintain stockroom organization, and engage in receiving functions
  • Ensure store merchandising standards are consistently executed per the company guidelines
  • Coordinate, monitor and align team resources to maximize sales and service potential
  • Resolve basic IT / register issues and escalate as necessary
  • Ensure a safe working environment; inspect and correct work areas on regular basis; report all workplace injuries and concerns immediately
  • Prepare for and participate in inventories; verify high risk counts

    • Financial / Business :

  • Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events
  • Communicate daily with the team; look for additional ways to drive business through product, processes, or people

    • People / Leadership :

  • Serve as the Manager on Duty providing leadership during assigned shifts
  • Direct, coach, and train Associates in their daily job assignments
  • Represent and support the company by fostering strong business relationships within the airport community
  • Monitor and address performance issues in a timely manner through a partnership with AGM or GM
  • Contribute feedback on Associate reviews and provide input on Associate counseling
  • Other duties as assigned
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    Zone Manager • Vandalia, OH, US